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About the Role
We are looking for brilliant Senior Client Delivery Leads to help us build an industry-leading product experience for our clients. If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, this role is for you. We are a flat and agile organization seeking hands-on Senior Client Delivery Leads who can work as individual contributors to help build our capability across our business with Kraken and other 3rd parties. Our Delivery Leads solve complex problems with great products.
Responsibilities
- Work closely with operation, non-operation, and Kraken Technologies Teams to define the product vision and strategy.
- Identify new ideas and technology to improve the product.
- Define the MVP and test & learn approach for product capability.
- Support the business with issue resolution for the product.
- Support engineering teams to deliver product features.
- Manage the relationship with client counterparts, serving as the first point of contact for tech development and issue resolution.
- Triage incoming requests and communicate client priorities to the appropriate domains in the development team.
- Ensure constant review and adaptation to customer and business needs.
Requirements
- Degree qualified equivalent.
- Strong client delivery and/or product ownership experience.
- Strong agile delivery experience and product management skills.
- Experience of product management and customer journeys.
- Solid understanding of technology and associated trends.
- Excellent communications, collaboration, and presentation skills.
- Strong influencing skills and ability to challenge traditional ways of thinking.
- Experience working with significant complex delivery pipelines for clients.
- Patience and understanding for clients undergoing transformations.
- Laser focus on clients, relentless problem-solving, invincible attitude.
- Consulting experience is a plus.
- Japanese and English speaking.
- Travelling is required.
- Must have the right to work in the country of application; visa sponsorship is not offered.
Skills
- Product vision and strategy definition
- Product improvement identification
- MVP definition
- Test & learn approach
- Issue resolution
- Client relationship management
- Agile delivery
- Product management
- Customer journey analysis
- Technology trend analysis
- Communication
- Collaboration
- Presentation
- Influencing
- Problem-solving
Location
- France
- Germany
- Spain
- Japan
- Australia
- USA
- UK
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Education Level
- Degree qualified equivalent
About the Company
- Kraken powers innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system of the future.
- We optimize renewable generation, build intelligent grids, and empower utilities to deliver exceptional customer experiences.
- Our operating system is transforming the industry worldwide.
- We are on a mission to improve the lives of one billion humans within the decade and shape a cleaner, better future for everyone.
- Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
- In the UK, we are one of the Best Workplaces on Glassdoor with a score of 4.5.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
- We encourage individuals to apply even if they don't meet 100% of the job requirements.
- We are creating a team of genuine, honest, empathetic people.
- We provide accommodation requests to ensure candidates feel comfortable, confident, and at their best.