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About the Role
TechOps at Kraken is a modern, lean evolution of traditional enterprise IT, spanning frontline support, technical projects, and strategic improvements. We are building a small, highly effective TechOps team and seek an ambitious, experienced TechOps Generalist to help scale Kraken safely, securely, and with a focus on people. This is a broad role with significant variety, involving identity, devices, SaaS, networking, automation, and office infrastructure in a cloud-centric environment. You will be a core contributor to daily TechOps service delivery, working closely with the TechOps Lead and global team, with opportunities for end-to-end project ownership and technical decision-making. We prioritize friendly, human support, aiming for an experience where technology is seamless and support is easy, human, and effective.
Responsibilities
- Provide hands-on 1st, 2nd, and 3rd line support across the business.
- Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure.
- Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements.
- Contribute to technical projects that improve security, reliability, and scalability.
- Design, improve, and automate systems and processes to reduce manual effort and operational risk.
- Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience.
- Support our offices across the globe.
- Identify recurring problems and help build long-term solutions rather than short-term workarounds.
Requirements
- Strong hands-on experience in an IT, TechOps, or systems-focused role.
- Deep knowledge of Windows and macOS, with confident troubleshooting skills.
- Hands-on experience providing 1st, 2nd, and 3rd line support.
- Comfort operating in highly ambiguous environments and managing competing priorities.
- A strong technical foundation across identity, MDM, SaaS, and networking.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- A people-first mindset and a conscientious approach to decision-making.
- Experience supporting macOS, Windows, iOS, and Android environments.
- Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra).
- Understanding of SSO technologies such as OAuth, SAML, and SCIM.
- Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks.
- Experience working across time zones or with distributed teams.
- A foundational understanding of programming or software engineering.
- Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler.
- Experience with office networking (Cisco Meraki).
- Exposure to cloud platforms such as AWS.
- Applicants must have the right to work in the country they're applying to, at the time of application.
- Unable to offer visa sponsorship for this position.
Skills
- Identity
- Devices
- SaaS
- Networking
- Automation
- Office Infrastructure
- Cloud
- macOS MDM
- Windows MDM
- Identity Provider
- SSO
- Device Trust
- Posture Compliance
- Authentication
- Office Networking
- AV
- Access Control
- SaaS Migrations
- SaaS Integrations
- Scripting
- APIs
Location
- Global
Work Type
- Full-time
Experience Level
- Experienced
About the Company
- Kraken powers some of the most innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system of the future.
- We are transforming the industry worldwide by optimizing renewable generation, building a more intelligent grid, and empowering utilities to deliver exceptional customer experiences.
- Our mission is to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
- Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia.
- In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7.
- We are creating a team of genuine, honest, empathetic people.
- Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
- Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for!