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About the Role

Kraken is seeking a leader to serve as the primary point of contact and delivery lead for a major North American utility transformation. This high-profile role involves managing a dedicated internal team and collaborating with a large product and engineering organization to deliver world-changing results in the energy sector.

Responsibilities

Accountable for the successful execution of client implementation programs using the Build-Operate-Transfer methodology, covering technology, business operations, and culture transformation.
Find solutions that integrate clients into the new software and operating model, accelerating delivery and reducing risk.
Develop deep trust with C-suite client executives.
Lead a team of Client Delivery Leads across functional delivery areas.
Prioritize outcomes and delivery from a team of Client Engineers, collaborating with the VP of product for Vertically Integrated Utilities.
Communicate effectively to stakeholders at all levels, both internally and externally.
Continuously demonstrate Kraken’s business value to the client and build a sustainable governance model.
Set the direction and pace for implementation program execution, managing expectations, removing blockers, and making prioritization decisions.
Understand implementation program details and report progress to clients and internal stakeholders.
Embody Kraken’s ways of working, providing support and feedback to team members and reinforcing an environment of psychological safety.

Requirements

Extensive experience in Regulated Utilities, ideally in the North American market.
Strong experience leading large, enterprise-level technology implementations and significant transformation of business operations, ideally in utilities or similar industries.
Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation.
Hands-on leadership of global implementation teams consisting of experts in implementation, product, data, engineering, change management, and enablement.
Ability to focus conversations on critical matters.
Ability to understand client success criteria and focus on enabling clients to achieve them.
Team player capable of working effectively with national and global teams.
Excellent communication and facilitation skills.
Client and quality focus; effective at building and improving customer relationships.
Willingness to travel frequently for face-to-face relationship building.
Passionate about helping clients.
Passionate about technology.
Committed to sustainability.
Open-minded, flexible, and adaptable.
Confident in decision-making.
Supportive.
Approachable and fun to work with.
Inclusive.
Resilient, working well under pressure.
Belief in big ambitions and small egos.
Embrace the servant leadership philosophy.
Must have the right to work in the country of application; visa sponsorship is not offered.

Skills

Client Delivery Leadership
Technology Implementation
Business Operations Transformation
C-suite Client Engagement
Strategic Negotiation
Business Transformation Advisory
Global Team Leadership
Problem Solving
Communication
Facilitation
Customer Relationship Management
AI-driven Platform Management
CIS
Billing
Meter Data Management
CRM
AI-driven Communications

Location

North America
New York City

Work Type

Full-time
Flexible working environment

Experience Level

Extensive experience in Regulated Utilities
Strong experience leading large, enterprise-level technology implementations
Proven experience with C-suite clients

Salary/Compensations

$220,000-$300,000

Benefits

Great medical, dental, and vision insurance options.
Paid time off.
401(k) plan with employer match.
Parental leave (biological, adoptive, and foster parents).
Pre-tax commuter benefits.
Flexible working environment.
Equity Options.
Modern office or co-working spaces depending on location.

About the Company

Kraken powers innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system.
The company's operating system optimizes renewable generation, builds intelligent grids, and empowers utilities to deliver exceptional customer experiences.
Kraken launched five years ago, offering an end-to-end customer management and local flexibility optimization solution for utilities transitioning to a decarbonized future.
The Kraken platform is the operating system for utilities, central to their business operations.
Kraken is growing rapidly, disrupting the incumbent tech landscape with over 64 million end-customer accounts contracted globally and managing over 65GW.
Kraken has secured licensing deals with large international energy clients to replace core technology stacks and re-image operations.
The company is tracking toward 100 million customer accounts by 2027.
Kraken was independently valued at $8.65 billion at the end of 2025 and received $1 billion in investment.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
In the UK, Kraken is one of the Best Workplaces on Glassdoor with a score of 4.5.

Equal Opportunity

As an equal opportunity employer, Kraken does not discriminate on the basis of any protected attribute.
All applicants are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.