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About the Role

Join Kraken's client delivery team to support North American clients through technology transformation journeys, focusing on new and long-term migration projects. You will manage a tech domain, acting as a liaison between clients and Kraken's technology and operational teams to deliver results and drive innovation.

Responsibilities

Manage client relationships with counterparts, including product and business owners.
Serve as the primary contact for tech development and the escalation point for customer issues within a specific domain.
Act as the knowledge base for Kraken's functionality and delivery processes.
Triage incoming requests and communicate client priorities internally.
Summarize and articulate client needs, considerations, and timelines to facilitate platform development.
Support the engineering team in delivering product features.
Challenge clients to adopt new approaches to tech development, emphasizing continuous iteration and deployment.
Bring technology, people, and processes together to innovate improvements for clients.
Support clients in adapting to ways of working aligned with Kraken's development style.
Work closely with product managers and developers to request development needs and act as a client liaison.

Requirements

Relevant domain experience in Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, or commercials at a senior level.
Strong agile delivery experience.
Experience with product management and customer journeys.
Solid understanding of technology and associated trends.
Experience working with significant complex delivery pipelines for clients.
Patience to support clients through lengthy transformations.
Technical mindset with experience in the energy supply sector and customer journeys.
Experience in client-facing roles and stakeholder management.
Experience managing technical products or projects.
Proficiency in tools such as Miro and the Office Suite.
Must be committed to Kraken's delivery approach based on simplicity, client benefit, and efficiency.
Must be willing to challenge beliefs and see through multiple viewpoints.
Must be able to reach beyond remit to support the client.
Must be a self-starter comfortable with ambiguity and an ever-changing environment.
Must be willing to roll up sleeves to solve problems and flex outside typical job roles.
Applicants must have the right to work in the country they are applying to.
Unable to offer visa sponsorship for this position.

Skills

Excellent communication, collaboration, and presentation skills.
Strong influencing skills.
Ability to challenge traditional ways of thinking.
Exceptional interpersonal skills.
Open-mindedness.
Flexibility.
Adaptability.
Confidence in decision-making.
Supportiveness.
Approachability.
Inclusivity.
Resilience.
Ability to work well under pressure.

Location

New York City
Remote (North America based)

Work Type

Onsite (3+ days a week in NYC office)
Hybrid
Travel expected

Experience Level

Senior level

Education Level

Degree qualified equivalent

Salary/Compensations

$140,000-$200,000

Benefits

Great medical, dental, and vision insurance options including FSAs.
Paid time off.
401(k) plan with employer match.
Parental leave (biological, adoptive, and foster parents).
Pre-tax commuter benefits.
Flexible working environment.
Equity Options.
Modern office or co-working spaces.

About the Company

Kraken powers innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system.
The company's operating system optimizes renewable generation, builds intelligent grids, and empowers utilities to deliver exceptional customer experiences.
Kraken is on a mission to improve the lives of one billion humans within a decade and shape a cleaner, better future.
The company has been licensing Kraken for over 4 years, transforming businesses through platform migration and operating model changes.
Kraken is a flat and agile organization.
Kraken is building a universal platform to accelerate the green energy transition.
Kraken is certified as a Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
Kraken is recognized as one of the Best Workplaces in the UK and a Top Company in Germany.

Equal Opportunity

As an equal opportunity employer, Kraken does not discriminate on the basis of any protected attribute.
All applicants are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Encourages individuals to apply even if they don't meet 100% of the job requirements.
Prioritizes creating a team of genuine, honest, and empathetic people.
Considers people's unique skills and perspectives as the driving force of success.
Provides accommodation requests for candidates with needs.