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About the Role
Kraken is seeking a Senior Client Delivery Lead to manage technology transformation journeys for North American clients, focusing on migrating them to the Kraken platform or managing long-term technology requirements. This role involves partnering with technology and operational teams to deliver results and drive innovation for clients.
Responsibilities
- Manage the relationship with client counterparts, including product owners and business owners.
- Serve as the primary point of contact for tech development and the escalation point for customer issues within a specific domain/product.
- Act as the knowledge base for Kraken's functionality and delivery processes.
- Triage incoming requests and communicate client priorities internally to facilitate platform development.
- Summarize and articulate client needs, considerations, and timelines to engineering teams.
- Support the engineering team in delivering product features.
- Challenge clients to adopt new ways of thinking about tech development and continuous iteration.
- Drive delivery and initiatives across teams, including engineering and global product teams.
- Adapt to ways of working aligned with Kraken's development style.
- Request development needs and act as a liaison between clients and Kraken's product managers and developers.
Requirements
- Relevant domain experience in Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, or commercials at a senior level.
- Strong agile delivery experience.
- Experience with product management and customer journeys.
- Solid understanding of technology and associated trends.
- Excellent communication, collaboration, and presentation skills.
- Strong influencing skills and ability to challenge traditional thinking.
- Experience managing significant complex delivery pipelines for clients.
- Patience to support clients through long transformation processes.
- Technical mindset with experience in the energy supply sector and customer journeys.
- Experience in client-facing roles and stakeholder management.
- Experience managing technical products or projects.
- Exceptional interpersonal skills.
- Proficiency in tools such as Miro and the office suite.
- Must be committed to Kraken's approach to tech delivery (simplicity, client benefit, efficiency).
- Must be willing to challenge beliefs and see through multiple viewpoints.
- Must be willing to reach beyond remit to support the client.
- Must be a self-starter comfortable with ambiguity and an ever-changing environment.
- Must have the right to work in the country of application; visa sponsorship is not offered.
Skills
- Agile delivery
- Product management
- Customer journeys
- Technology trends
- Communication
- Collaboration
- Presentation
- Influencing
- Stakeholder management
- Technical product management
- Project management
- Interpersonal skills
- Miro
- Office suite
Location
- New York City
- Nationwide (US)
Work Type
- Onsite
- Hybrid
- Travel required
Experience Level
- Senior level
Education Level
- Degree qualified equivalent
Salary/Compensations
- $140,000 - $200,000
Benefits
- Great medical, dental, and vision insurance options including FSAs.
- Paid time off.
- 401(k) plan with employer match.
- Parental leave (biological, adoptive, and foster parents).
- Pre-tax commuter benefits.
- Flexible working environment.
- Equity Options.
- Modern office or co-working spaces.
About the Company
- Kraken powers innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system.
- The company's operating system optimizes renewable generation, builds intelligent grids, and empowers utilities to deliver exceptional customer experiences.
- Kraken's mission is to improve the lives of one billion humans within a decade and shape a cleaner, better future.
- Kraken builds the most AI-driven, innovative, forward-thinking platform for energy management.
- The company has been licensing Kraken for over 4 years, transforming businesses through platform migration and operating model changes.
- Kraken is a flat and agile organization.
- Kraken is building a universal platform to accelerate the green energy transition.
- Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
- Kraken is recognized as one of the Best Workplaces in the UK on Glassdoor.
Equal Opportunity
- As an equal opportunity employer, Kraken does not discriminate on the basis of any protected attribute.
- All applicants are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
- Encourages individuals to apply even if they do not meet 100% of the job requirements.
- Values genuine, honest, and empathetic people, recognizing unique skills and perspectives as driving forces of success.