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About the Role
TechOps at Kraken is a modern, lean evolution of traditional enterprise IT, spanning frontline support, technical projects, and strategic improvements. We are building a small, highly effective TechOps team and seek an ambitious, experienced TechOps Generalist to help scale Kraken safely and securely, with a focus on people. This broad role offers variety across identity, devices, SaaS, networking, automation, and office infrastructure in a cloud-native environment.
Responsibilities
- End-to-end running of the Kraken TechOps function.
- Balancing the team’s everyday workload, managing capacity, and prioritizing proactive, planned project work alongside reactive support.
- Making sense of ambiguity, identifying impactful work, and keeping the team focused and motivated.
- Defining what good looks like for a small, lean, high-performing TechOps team.
- Owning the day-to-day delivery of TechOps services.
- Supporting global operations with opportunities to travel to global sites.
- Liaising with TechOps leadership and architects to prioritize and deliver project work.
- Balancing reactive support and projects with proactive, planned improvements.
- Mentoring and line managing TechOps team members, supporting their development and career growth.
- Providing hands-on 1st, 2nd, and 3rd line technical support across the business.
- Collaborating closely with the Security team to balance security, productivity, and user experience.
- Managing incidents, communications, and follow-ups.
- Coordinating and delivering complex technical projects involving multiple stakeholders and teams across time zones.
- Defining and implementing TechOps projects such as identity provider rollouts, MDM migrations, device trust solutions, authentication replacements, office fit-outs, and SaaS migrations.
Requirements
- Proven track record of leading successful IT or TechOps teams, ideally through periods of growth.
- At least 3 years of people management experience.
- Significant experience managing performance and professional development.
- Strong service management and operational experience.
- Comfort operating in highly ambiguous environments and managing competing priorities.
- A very strong technical background underpinning leadership approach.
- Hands-on experience providing 1st, 2nd, and 3rd line support.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Strong incident management and problem-solving skills.
- A people-first mindset and a conscientious approach to decision-making.
- Experience working across time zones and with globally distributed teams.
- Strong opinions on best practice and a desire to challenge traditional IT norms.
- Experience mentoring team members with varying levels of experience.
- Experience supporting macOS, Windows, iOS, and Android environments.
- Experience with Identity & Access Management platforms such as Okta or Microsoft Entra.
- Willingness to travel and maintain presence in regional office locations if required.
- Foundational understanding of programming or software engineering.
- Familiarity with security tooling such as CrowdStrike, Kolide, osquery, and Zscaler.
- Experience with email gateway administration and routing.
- Must have the right to work in the country of application; visa sponsorship is not offered.
Skills
- Identity management
- Device management (MDM)
- Networking
- Automation
- Office infrastructure
- SaaS management
- Cloud technologies
- Service management
- Capacity planning
- Incident management
- Security and compliance
- Stakeholder management
- Vendor management
- Reliability and consistency
- Continuous improvement
- macOS support
- Windows support
- iOS support
- Android support
- Okta
- Microsoft Entra
- CrowdStrike
- Kolide
- osquery
- Zscaler
- Email gateway administration
- Programming/software engineering (foundational)
Location
- Global sites (travel opportunities)
Work Type
- Full-time
- Hybrid
Experience Level
- Team Lead
- Significant people leadership experience
- At least 3 years of people management experience
About the Company
- Kraken powers innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system.
- We optimize renewable generation, build intelligent grids, and empower utilities to deliver exceptional customer experiences.
- Our mission is to improve the lives of one billion humans within the decade and shape a cleaner, better future.
- Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia.
- In the UK, we are one of the Best Workplaces on Glassdoor with a score of 4.7.
- We are creating a team of genuine, honest, empathetic people who bring unique skills and perspectives.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
- Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for!