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About the Role
Kraken powers innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system. Our operating system transforms the industry by optimizing renewable generation, building intelligent grids, and empowering utilities to deliver exceptional customer experiences. Join us on our mission to improve the lives of one billion humans within the decade and shape a cleaner, better future.
Responsibilities
- Champion the Kraken H&O model and communicate best practices to clients.
- Lead the human and organizational workstream within client implementations.
- Coach and mentor client leaders 1:1, acting as a trusted advisor.
- Support clients in transforming recruitment and talent practices, focusing on reducing bias and championing diversity.
- Design and implement key operational processes, including workforce scheduling, Skills Academy, and functional workflows.
- Deliver high-level leadership development programs.
- Produce clear facilitation materials, training content, and slide decks.
- Analyze performance data using Excel/Google Sheets to generate insights for client decision-making.
- Communicate and influence effectively to help stakeholders commit to change.
- Articulate Kraken's H&O value narrative with confidence.
- Build and maintain trust-based relationships with senior client stakeholders.
- Contribute to the global H&O Practice by sharing insights and co-developing content.
Requirements
- Fluent English (written and spoken).
- Demonstrable experience working within or alongside North American energy utilities.
- Understanding of utility operations, including customer operations, workforce management, and operational performance.
- Ability to understand client success criteria and navigate ambiguity.
- Flair for influencing and helping clients adopt new ways of working.
- Proven experience building trust-based relationships with senior client stakeholders.
- Comfort working within a globally distributed team.
- Based in or able to work from the New York office.
- Frequent travel across North America required.
- Right to live and work in the United States.
- Must have the right to work in the country of application; visa sponsorship is not offered.
Skills
- Organizational Design
- Human Design
- Client Delivery Leadership
- Coaching
- Mentoring
- Talent Management
- Workforce Scheduling
- Leadership Development
- Facilitation
- Training Content Creation
- Data Analysis
- Stakeholder Engagement
- Influencing
- Relationship Building
- Excel
- Google Sheets
Location
- New York
- North America
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $150,000-$200,000
Benefits
- Great medical, dental, and vision insurance options including FSAs.
- Paid time off.
- 401(k) plan with employer match.
- Parental leave (biological, adoptive, and foster parents).
- Pre-tax commuter benefits.
- Flexible working environment.
- Equity Options.
- Modern office or co-working spaces.
About the Company
- Kraken powers some of the most innovative global developments in energy.
- We create the technology that redefines utilities and unlocks a new energy system of the future.
- Our operating system is transforming the industry worldwide by optimizing renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience.
- Kraken's Human and Organizational (H&O) Design Practice helps utilities realize the full value of transformation.
- The Practice is building a global blueprint for the Utility of the Future.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.