Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As the Customer Service Team Leader, you will ensure the smooth execution of customer service activities and seamless order delivery across all channels. You will lead and empower a team of customer service specialists with a customer-first approach.
Responsibilities
- Ensure integration of key business processes to deliver value-added products, services, and information to customers and stakeholders.
- Measure and review the efficiency and effectiveness of customer service processes and procedures, identifying and implementing improvement opportunities.
- Liaise with customers and suppliers to optimize customer satisfaction and maximize efficiency.
- Evaluate external customer satisfaction and define and implement improvement activities based on these results.
- Oversee daily operations in customer service and ensure clear communication and collaboration with internal stakeholders (Sales, Logistics, Supply Chain).
- Coach and develop a high-performing team.
Requirements
- Previous demonstrated experience in a similar role or managing a team.
- Excellent data analytics and computer literacy.
- Proficiency in Excel.
- Preferably PowerBI, SAP and CRM experience.
- Great stakeholder management and relationship-building skills.
- Valid long-term AU work rights.
Skills
- Data analytics
- Computer literacy
- Excel
- PowerBI
- SAP
- CRM
- Stakeholder management
- Relationship-building
Location
- Australia
Work Type
- Full-time
Experience Level
- Team Leader
- Management
Salary/Compensations
- Competitive salary
- Bonus opportunity
Benefits
- Contributions to super
- Support, training, and an extensive onboarding program
- Delicious coffee and tea on-site
- Quarterly free staff orders of coffee and tea brands
- Career development opportunities
- Opportunity to purchase up to 10 days of additional Annual Leave per year
About the Company
- JDE Peet’s, now part of Keurig Dr Pepper, is the world’s leading pure-play coffee company with a presence in over 100 markets.
- Guided by the ‘Reignite the Amazing’ strategy, focusing on brand-led growth across Peet’s, L’OR, and Jacobs.
- Generated total sales of EUR 9.9 billion in 2025 with over 21,000 employees globally.
Equal Opportunity
- At JDE Peet’s, we aim to create a better future where we authentically serve, reflect, and embrace everyone.
- We foster a diverse, equitable, and inclusive organization where everyone feels comfortable to be themselves and unleash their full potential.
- Discrimination is not tolerated on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.
- DE&I is placed at the core of people processes throughout the employee lifecycle to drive objectivity and eliminate bias, ensuring an inclusive workplace experience.
- Reasonable adjustments to the recruitment process are available upon request.