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About the Role

As the face of their home, this high profile department carries a special responsibility. Our Residential Concierge team is dedicated to accommodating residents’ requests from the ordinary to the extraordinary while maintaining and preserving their investment. The Residential Concierge is responsible for responding to a variety of residents’ requests including mail pickup and delivery, storing and retrieving packages, processing of all residents correspondence, handling reservations, and execution of residents’ requests and coordination of services from both the Hotel and third parties. With local knowledge and insights about activities in the city. The Residential Concierge team does wonders to enhance residents’ experiences, making their home life in Toronto that much more enjoyable. Residents will recognize the team to be a true asset of their investment and consider each member to be a friendly personal assistant.

Responsibilities

Respond to residents' requests including mail pickup and delivery.
Store and retrieve packages.
Process residents' correspondence.
Handle reservations.
Execute residents' requests.
Coordinate services from both the Hotel and third parties.

Requirements

Excellent personal presentation and interpersonal skills.
Attention to detail.
Ability to multitask.
Extremely knowledgeable about the local area.
High degree of patience.
Ability to work with discretion.
Ability to stand for the majority of the shift.
Possess legal work authorization in Canada.
Work permit sponsorship is not available.

Skills

Exceptional communication skills.
Command of English language.
Warm welcoming smile.
Positive attitude.

Location

Toronto

Work Type

Part-Time
Flexible work schedule
Weekdays
Weekends
Overnights
Holidays

Experience Level

1-2 years previous experience in Concierge or Guest Services role in a High End Residential or Hotel operation.

Salary/Compensations

$24.36 per hour

Benefits

Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in our employee dining room, OASIS
Complimentary dry cleaning of uniforms
Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Equal Opportunity

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.