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About the Role
The Front Desk Medical Specialist will provide front desk assistance and support to patients and clinical staff, ensuring the highest-quality customer service and managing workload effectively. The goal is to make patients and visitors feel comfortable and valued, serving as the first point of contact for the company.
Responsibilities
- Keep the front desk tidy and presentable with all necessary materials.
- Greet and welcome guests.
- Check patients in/out.
- Set up patient's appointments.
- Answer questions and address complaints.
- Answer all incoming calls and redirect them or keep messages.
- Check, sort, and forward emails.
Requirements
- Proven experience as a front desk representative, agent, or relevant position.
- Familiarity with office machines (e.g., fax, printer, etc.).
- Excellent knowledge of MS Office (especially Excel and Word).
- Strong communication and people skills.
- Good organizational and multi-tasking abilities.
- Problem-solving skills.
- Customer service orientation.
- Experience with Google Drive.
Location
- Sayville, NY
Work Type
- Full-time
Education Level
- High School diploma; additional qualifications will be a plus
Salary/Compensations
- $21.00 - $24.00 per hour
Benefits
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401K
- Paid time off
- Life Insurance
- FSA account
- Voluntary Short-Term and Long-Term Disability
- Accidental insurance
- Critical Illness insurance
- Hospital Indemnity insurance
- Identity Theft Insurance
- Legal program to assist in personal matters
- Auto and Home insurance through Farmers Group Select Savings program
- Employee financial wellness program though FinFit
- Pet Insurance
- Alcohol and counseling program though Monument
- Caregiving benefits through Motivity Care
- Discount plans for perks such as hotels, theme parks, etc.
- Loyalty Rewards program