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About the Role
Kopp Travels USA seeks a reliable and service-driven Travel Customer Support Specialist to support clients throughout their travel journey. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.
Responsibilities
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
- Assist with travel bookings, changes, cancellations, and special requests
- Provide accurate information about destinations, travel requirements, and agency policies
- Follow up with clients to confirm trip details and overall satisfaction
- Handle questions or concerns with empathy, professionalism, and strong problem-solving skills
Requirements
- Excellent written and verbal communication skills
- Customer service experience
- Organized, dependable, and detail-oriented
- Comfortable using technology and learning booking platforms and systems
- Passionate about travel and helping others create memorable experiences
Skills
- Communication skills
- Customer service
- Organization
- Dependability
- Detail-oriented
- Technology proficiency
- Problem-solving
Location
- Remote
Work Type
- 100% remote
- Flexible scheduling
Benefits
- Opportunities for growth within the agency
- Travel perks and exclusive industry discounts
- Supportive team environment with ongoing training and guidance
About the Company
- Kopp Travels USA is a travel agency.