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About the Role

This is a leadership role focused on owning the full onboarding and development journey for all new starters across the business, from induction to performance readiness. You will act as the first leader for new hires, managing their ramp-up, building capability frameworks, and ensuring they are prepared for their permanent teams. You will also continuously improve training programs to equip people for success in a regulated environment.

Responsibilities

Own the end-to-end onboarding program for all new starters across sales, post-sales, retention, and customer care
Act as the direct people leader for new starters during their onboarding period, running 1:1s, setting expectations, managing performance, and providing pastoral care
Design and continuously improve training content across life insurance product knowledge, sales and service skills, systems, and compliance
Track cohort performance data to identify successes and areas for improvement, and iterate quickly
Manage underperformance early and constructively, implementing coaching plans or formal processes as needed
Partner with department heads on a clean handover of fully ramped team members, supported by clear performance data
Ensure all training and onboarding activity meets regulatory and compliance standards relevant to life insurance distribution

Requirements

Life insurance experience, including understanding of products, customers, and direct distribution success factors
Proven track record of leading, coaching, and developing people, especially new starters or early-career talent in contact centre or phone-based environments
Confidence to own performance outcomes, conduct difficult conversations, and advocate for change based on data
Comfort using metrics to make decisions
Experience across multiple functions (sales, service, retention) is a strong advantage
Familiarity with Australian financial services training standards is a plus
Cert IV in Training and Assessment is a plus

Skills

Leadership
Coaching
People development
Onboarding program design
Training content design
Performance management
Data analysis
Regulatory compliance

Location

Australia

Work Type

Full-time

Experience Level

Leadership experience
Experience developing new starters or early-career talent

Education Level

Cert IV in Training and Assessment (preferred)

Benefits

Global career pathways

About the Company

Neilson Financial Services is a global life insurance distributor founded in 2012, with contact centres across the UK, Canada, and Australia.
The company has deep in-house capabilities in sales, marketing, product development, and support, partnering with insurers and reinsurers for underwriting.
Neilson is one of Australia's fastest-growing life insurance distributors, having launched locally in late 2024 and quickly becoming the third largest direct distributor of life insurance in the country.
Globally, Neilson has issued over 650,000 policies across multiple markets.
The company values are Customer Focused, Results Driven, and Team Spirited.

Equal Opportunity

Neilson Financial Services is an equal opportunity employer.
The company welcomes and encourages applications from candidates of all backgrounds and abilities.
Commitment to diversity and inclusion is fundamental to the company culture.
The company strives to make its job application process accessible to all individuals, including those with disabilities.
Accommodation can be requested at any stage of the application, interview, or selection process.