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About the Role

The SHOW comes alive at MGM Resorts International. We seek individuals like YOU to create unique and show-stopping experiences for our guests. The Supervisor MGM Rewards is responsible for supervising the front-line operations of the MGM Rewards Desk with a focus on MGM Rewards members. Additionally, this position is responsible for managing the GameSense program by educating guests about how gambling works, dispelling myths about gambling, and implementing responsible gambling techniques.

Responsibilities

Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests
Maintain an effective and efficient MGM Rewards Desk, through coaching, motivating, training, and supervising all MGM Rewards Representatives
Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests
Assist members with rewards and benefits based upon specific guidelines for levels of play and/or spend
Promote and engage MGM Rewards Representatives in promotion of MGM Rewards, the MGM Rewards Mastercard, myVEGAS, Partnerships and all other components related to MGM Rewards
Evaluate and resolve member issues with point, comp, FREEPLAY, Tier Credits, and any other concerns related to MGM Rewards

Requirements

2+ Years of prior relevant experience in casino operations and guest service
Work varied shifts, including weekends and holidays

Location

Yonkers, New York

Work Type

Full-time

Experience Level

2+ years

Education Level

High School Diploma or GED

Salary/Compensations

$44.00 per hour

Benefits

Opportunities for professional development and career advancement, including networking opportunities and community volunteer programs
A supportive and collaborative work environment
Wellness incentive programs to help you stay healthy physically and mentally
Companywide discounts on hotel, entertainment, shopping, and food & beverage
Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
Complimentary meal in our employee dining room
Free on-site parking
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plans
Time off plans

About the Company

The SHOW comes alive at MGM Resorts International. We seek individuals like YOU to create unique and show-stopping experiences for our guests.