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About the Role

The Delta by Marriott in downtown Utica is seeking friendly and outgoing candidates for the front desk position. Join the top full-service property in the city, which features 162 guest rooms, 7 meeting rooms, and the onsite restaurant Shade Bar and Grill.

Responsibilities

• Receive accommodation reservations and guest details, including payment information.
• Provide guests with information about hotel procedures, policies, and facilities.
• Make accommodation reservations for relocating guests.
• Maintain guest reservations in compliance with credit card security requirements.
• Complete all training requirements as set by the General Manager.
• Perform routine cleaning tasks, including dusting, mopping, and vacuuming.
• Manage front desk equipment and supply inventory, ordering as needed.
• Document and report necessary minor repairs or replacements for hotel property.
• Respond to guest requests for immediate repairs.
• Assist other employees with tasks such as linen collection and laundry/housekeeping support.
• Report lost and found items according to hotel procedures.

Requirements

• High school diploma or equivalent.
• Basic computer proficiency, including word processing.
• Ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Strong organization and time management skills.
• Ability to walk and climb stairs approximately 20% of the time.
• Ability to frequently kneel, reach, crawl, and twist torso.
• Ability to regularly lift and carry up to 20 pounds without assistance.
• Maintain a high standard of personal hygiene and appearance.

Skills

• Customer service

Location

• Downtown Utica

Work Type

• Full-time
• Part-time
• 2nd shift: 3:00pm - 11:00pm

Experience Level

• 1 year of customer service preferred

Education Level

• High school diploma or equivalent

Salary/Compensations

• $16.00 - $17.00 per hour based on experience

Benefits

• Marriott International employee travel program.
• Discounted meals from the Shade Bar and Grill.
• 401k and health benefit plans.
• Full-time associates receive paid holiday days off, including birthdays.

About the Company

• The Delta by Marriott is a full-service property with 162 guest rooms and 7 meeting rooms.
• The onsite restaurant, Shade Bar and Grill, is open for breakfast, lunch, and dinner.

Equal Opportunity

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.