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About the Role

The Bartender is responsible for the complete setup, maintenance, and cleanliness of the bar area, and preparing drinks for all guests and servers. The Bartender must ensure quality service and guest satisfaction in all products and performance at the bar.

Responsibilities

• Effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all required meetings and training courses, including internal meetings and brand education classes.
• Maintain regular and punctual attendance in compliance with Company Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform, which should be cleaned and always pressed.
• Comply with prescribed hotel standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Cross-train in other F&B related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Always maintain a friendly and warm demeanor.
• Pass periodic menu and service tests.
• Complete knowledge of POS.
• Always be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Process guest checks, collect cash and process credit cards and room charges according to standards.
• Prepare syrups and infusions according to recipes provided by the company.
• Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
• Follow all opening and closing checklists as needed.
• Prepare beverages and cocktails precisely using jiggers and other measuring tools and according to prescribed recipes.
• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Ensure the work areas are kept clean and tidy.
• Carry out cashiering functions by closing checks and servicing the guest.
• Replenish all liquor, beer, wine, cocktail batches, paper goods, sodas, waters, juices, syrups, and garnishes as needed in the bar during the shift.
• Be familiar with beverages, cocktails and portion control.
• Pre-bus bar top removing soiled dishes after each course and empty glassware to the dish pit.
• Maintain knowledge of all cocktail recipes including proper glassware and garnish for each.
• Maintain complete knowledge of all food and beverage products served in the bar.
• Clean up trash, pieces of food or any other type of debris.
• Assist in opening and closing side-work as assigned.
• Be responsible for unpacking glassware, beer, wine, and liquor deliveries and keeping the storerooms/walk-in organized, clean and tidy.
• Be responsible for collecting all liquor, beer and wine from the storeroom daily.
• Follow all state liquor laws.
• Assist in maintaining beverage cost.
• When necessary, retrieve all food items from the kitchen and deliver them to customers according to proper service standards.
• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary, report to management.
• Ensure overall guest satisfaction.
• Assist in the polishing and restocking of glassware needed for the bar in coordination with restaurant steward.
• Check CO2 and nitrogen tanks to ensure that they are full and secured properly to the bar.
• Build a rapport with guests to build a positive atmosphere and create regular customers.
• Complete knowledge of and ability to execute different service styles including a la carte dining, family-style dining, buffet-style dining.
• Perform frequent inventories, carried out either weekly or monthly depending on the needs of the program.
• Have a comprehensive understanding of espresso machines, how to dial a machine in, appropriately pull a shot and steam milk while keeping the machine and area around it clean and free of debris.
• Carry out bar production and cocktail batch preparation with exact precision and according to recipes.
• Have a comprehensive understanding of keg systems including but not limited to batching, connecting, maintaining appropriate psi, and regulating carbonation and the integrity of the cocktails.
• Assist beverage and department managers in maintaining beverage cost in line with budget.
• Participate in pre-shift meetings to educate and inform staff on beverage program offerings.

Requirements

• Must be of legal age to serve alcoholic beverages, according to local state laws.
• At least 3 years of progressive experience in a hotel, restaurant or cocktail bar with an established reputation for high-quality cocktails and product curation.
• Extensive knowledge of wine and spirits.
• Flexible and long hours are sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for the entire shift.
• Previous bartending experience required.

Skills

• Complete knowledge of POS
• TIPS training certified
• Complete knowledge of inventory software and systems
• Knowledge of classic and modern classic cocktails and the ability to guide guests through beverage decisions based on the flavor profile and style of drink they are seeking.

Location

• The Manhattan at Times Square

Work Type

• Hourly

Experience Level

• 3 years of progressive experience

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
• www.highgate.com