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About the Role
Ensure customer satisfaction by offering the highest caliber service to hotel guests upon arrival, departure, and throughout their stay. This role involves greeting guests, managing luggage, handling telephone inquiries, and providing information about hotel facilities and local attractions.
Responsibilities
- Greet all guests and co-workers with a smile and an appropriate hospitality greeting.
- Provide or arrange assistance with guest luggage upon arrival and departure.
- Track luggage as it arrives.
- Answer telephone inquiries promptly.
- Monitor the ALICE system for timely dispatch of guest calls.
- Track and record all “Fronts” and “Lasts” in ALICE for accurate bellmen movement records.
- Provide guests with information and answers to questions about hotel facilities, meeting functions, dining facilities, local transportation, and local attractions.
- Refer guests to other resources if unable to provide assistance.
- Maintain communication and favorable working relationships with fellow employees.
- Apply policy and procedure to ensure consistency of service and standard of performance.
- Oversee and direct Guest Service staff on a shift basis, ensuring customer satisfaction and adherence to service standards.
- Organize and expedite handling of group baggage.
- Post applicable sundry charges to appropriate accounts and complete daily bellman gratuity distribution worksheets.
- Record and update relevant recording logbooks.
- Review daily reports and utilize information systems such as E-mail, Pass on sheets, Daily Function listing, Inter office correspondence, and VIP list.
- Assist in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
- Assist in ensuring guest and co-worker safety and security by reporting suspicious or unusual behavior.
- Report for duty with professional appearance and dress to standards.
- Champion outstanding service levels amongst the team.
- Adhere strictly to all Fairmont and Richey service standards in Bell-person check-in & out policy.
- Provide luggage storage for guests.
- Acknowledge all AccorLiveLimitless Members.
Requirements
- Bellperson experience required.
- Available to work weekends, evenings, and shift work.
- Must be legally eligible to work in Canada.
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Constant kneeling, pushing, pulling, lifting.
Skills
- Excellent verbal communication skills.
- Excellent interpersonal skills.
- Ability to delegate tasks.
- Able to prioritize guest requests depending on urgency.
- Loves dealing with the public.
- Proven multi-tasker.
- Problem solving / guest resolution skills.
- Thrives under pressure.
- Team oriented.
- Customer service focused.
- Professional manner.
- Outgoing personality.
- Good Command of the English language.
Location
- Toronto
Work Type
- Part-Time
- Permanent
Salary/Compensations
- $20.11 per hour
Benefits
- Free Meals
- Travel Discounts
- Dry Cleaning
- Custom learning programs
- Opportunity to join Health & Wellness, Sustainability, and DEI Committees
- Career growth paths
About the Company
- For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
- Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
- Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
- The hotel is undergoing a stunning transformation for the zero-carbon century ahead.
- We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
Equal Opportunity
- As an Equal Opportunity Employer, we provide equal access to opportunities.
- We welcome applications from all qualified candidates.