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About the Role
We are looking for a talented and driven Account Manager to join our team at RAPP London, supporting one of the world’s most iconic luxury fashion brands: Ralph Lauren. This is a unique opportunity to work on a full-service account, across data, technology and creative, delivering best-in-class customer engagement experiences for a globally recognised brand. As an Account Manager, you will play a pivotal role in the day-to-day running of the large-scale eCRM programme, spanning multiple workstreams including BAU campaigns, and Special Projects. You’ll be the key day-to-day contact between internal teams and client stakeholders, ensuring seamless delivery, proactive planning, and strategic alignment. You will report directly into the Business Director, providing a great opportunity for growth and progression, at one of the world’s leading customer engagement agencies.
Responsibilities
- Serve as the key day-to-day contact between internal teams and client stakeholders, ensuring seamless delivery, proactive planning, and strategic alignment.
- Manage the day-to-day running of the large-scale eCRM programme, including BAU campaigns and Special Projects.
- Work with a team of project managers across multiple workstreams (BAU and Special Projects).
- Ensure day-to-day projects are running smoothly.
- Be forward thinking, organised, comfortable troubleshooting, course correcting, and hands-on.
- Build and maintain strong relationships with key client stakeholders, acting as a trusted advisor and day-to-day contact.
- Work collaboratively with a team of Project Managers and cross-functional specialists (data, creative, tech) to ensure smooth workflow and delivery.
- Identify opportunities for process improvements to increase efficiency, reduce errors, and enhance client satisfaction.
- Uphold high standards across all deliverables, ensuring campaigns meet SLAs and internal teams are supported with any process challenges.
Requirements
- Previous experience in loyalty, data, eCRM account management within a fast-paced agency environment.
- Excellent communication and stakeholder management skills.
- Highly organised, responsive, detail-oriented, and proactive.
- Comfortable working across multiple projects and deadlines.
- A natural collaborator who thrives in a team but can also lead initiatives independently.
- Passionate about customer engagement, digital innovation, and delivering exceptional client service.
- A self-starter, with a positive, can-do attitude!
Location
- London
Work Type
- Hybrid
About the Company
- We are RAPP – world leaders in activating growth with precision and empathy at scale.
- As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth.
- We champion individuality in the marketing solutions we create, and in our workplace.
- We fight for solutions that adapt to the individual’s needs, beliefs, behaviours, and aspirations.
- We foster an inclusive workplace that emphasises personal well-being.
Equal Opportunity
- Omnicom is committed to hiring and developing exceptional talent.
- We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do.
- We strongly believe that celebrating what makes us different makes us better together.
- Join us—we look forward to getting to know you.
- We will process your personal data in accordance with our Recruitment Privacy Notice.
- Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/