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About the Role

The Property Manager will lead the overall operations, financial performance, and resident experience across a portfolio of multifamily residential properties. This role is responsible for managing day-to-day property operations, driving occupancy and revenue, and ensuring a best-in-class living experience for residents. The Property Manager will oversee on-site teams, including leasing, maintenance, and concierge staff, while ensuring compliance with all applicable regulations and company standards. The ideal candidate has a proven track record in residential property management, team leadership, and delivering strong financial and operational results.

Responsibilities

Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance
Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
Develop and manage annual operating budgets, capital plans, and multi-year forecasts
Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
Oversee expense management, vendor costs, and operational efficiencies
Ability to identify and execute revenue enhancement opportunities
Ensure a high level of resident satisfaction through proactive communication and responsive service
Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets.
Review and approve pricing strategies (in coordination with upper management)
Support leasing teams in driving traffic, managing leads, and executing renewals
Review and approve resident communications, notices, and policies
Handle escalated resident issues and ensure timely, solution-oriented resolution
Support community engagement initiatives to enhance resident retention
Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
Establish clear performance goals and hold team members accountable to service and operational standards
Oversee hiring, performance management, and employee development
Foster a collaborative, service-oriented culture aligned with ESRT values
Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
Conduct regular property inspections and ensure building standards are consistently met
Manage work order systems to ensure timely completion of maintenance requests
Ensure compliance with building policies, house rules, and company procedures
Identify operational risks and implement solutions to mitigate them
Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance
Manage contract negotiations, renewals, and vendor relationships
Ensure all vendors maintain proper insurance and meet building requirements
Oversee service contracts for maintenance, cleaning, security, and specialty services
Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable
Maintain all building permits, certifications, and inspection records
Manage incident reporting, insurance claims, and risk mitigation strategies
Ensure staff and vendors complete required safety training and certifications
Develop and execute capital improvement and renovation plans
Partner with project management teams to oversee unit renovations and building upgrades
Monitor project budgets, timelines, and quality of work
Ensure all construction and alterations comply with building standards and local codes
Lead property-level initiatives aligned with portfolio and company goals
Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
Identify opportunities to improve efficiency, resident experience, and asset value
Participate in portfolio-wide initiatives and special projects

Requirements

Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
Knowledge of residential leasing, rent regulation, and property operations
Knowledge of NYC housing regulations, including affordable / rent stabilization, HPD compliance, DOB permitting, and local law requirements (e.g. LL11, LL84, LL97)
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Working knowledge of building systems (mechanical, electrical, plumbing)
Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Skills

Financial acumen
Budget analysis
Forecast analysis
Financial statement analysis
Residential leasing
Rent regulation
Property operations
NYC housing regulations
Affordable housing compliance
Rent stabilization
HPD compliance
DOB permitting
Local law requirements
Leadership
Team management
Communication
Problem-solving
Priority management
Building systems knowledge
Yardi
BuildingLink
Microsoft Office

Location

New York City

Work Type

Flex remote work time
Flex Summer Fridays

Experience Level

Minimum of 5–7 years of residential property management experience
Experience managing multifamily assets in NYC strongly preferred
Prior leadership experience managing on-site teams required

Education Level

Bachelor’s degree required
Advanced degree or certifications a plus

Salary/Compensations

$120,000 - $140,000 a year

Benefits

Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
Generous paid time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs

About the Company

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets.
ESRT's flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observation Deck.
The Company is a recognized leader in energy efficiency and indoor environmental quality.
As of June 30, 2026, ESRT’s portfolio is comprised of approximately 7.5 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units.
More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth.
Headquartered in New York City, we harness the energy of the city in everything we do.
We care for one another, work hard, and have a lot of fun doing it!
We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors.
We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent.
ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs.
From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work.
ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

Equal Opportunity

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.
We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business.
We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.