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About the Role
The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors. This role is a constant reflection of the company's commitment to safety and customer service.
Responsibilities
- Oversees all routes and scheduling of buses
- Counsels and coaches drivers and monitors
- Handles heavy phone and radio traffic
- Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
- Serves as primary communication liaison with major contracted customer
- May handle charter reservations, billing, or driver payroll
- Provides solutions to drop-off and pick-up problems
- Handle back-up driver duties or perform miscellaneous clerical duties as needed
- Completes assignment of special projects
- Assists with supervision of day-to-day operations
Requirements
- 3-5 years experience
- High school diploma or equivalent
- Basic knowledge of radio dispatch equipment
- Ability to deliver under time constraints and deadlines
- Previous terminal operations, dispatch, or driver experience
- Computer literate
Skills
- Excellent communication and customer service skills
Experience Level
- 3-5 years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $48,500
Benefits
- Tremendous Career Advancement Opportunities
- Positive and rewarding work environment
About the Company
- First Student is a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day.
- Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.
- Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
- First Student has a strong presence across North America.
- First Student has 120,000 staff and over 2.5 billion customers worldwide.