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About the Role

The Territory Services Manager will be responsible for coordinating maintenance requirements and costs, managing repair and maintenance operations, and ensuring work is performed efficiently and within company standards. This role plays an important part in achieving financial objectives by preparing budgets, analyzing variances, and implementing corrective actions. The manager will also maintain and manage a high-quality service technician team through recruitment, training, and performance management.

Responsibilities

Identifies current and future maintenance requirements and costs by coordinating with management, production personnel, tradesmen, and technicians.
Completes maintenance operational requirements by scheduling and assigning employees, negotiating and hiring contractors, and following up on work results.
Resolves maintenance problems by conferring with management, engineering, and quality control personnel.
Manages repair and maintenance operations by determining priorities, scheduling, repair, maintenance schedules, and installation of equipment.
Ensures repairs are performed cost effectively by examining records, reports, operating practices, and other documentation.
Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Manages maintenance operations by initiating, coordinating, and enforcing program, operation policies and procedures.
Ensures work is performed within company standards by inspecting it to ensure its quality and cost-effectiveness.
Maintains staff by recruiting, selecting and orienting employees.
Maintains high quality results of service technician staff by training, coaching, counseling and disciplining employees, planning, monitoring and appraising job results.
Maintains professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contributes to the Facilities team by accomplishing related results as requested.
Performs other duties as assigned.

Requirements

Demonstrated leadership ability.
Good communication skills.
Self-directed.
Customer service oriented.
Proficient in Microsoft Word, Excel, PowerPoint and Teams.
Understanding of business principles, procurement practices, budgeting, and expense analysis.
Strong problem-solving abilities to resolve maintenance issues.
A current valid driver’s license with a clean abstract is required to operate a company vehicle.
In the field requirements 40% – 60% in local region.
Travel to Toronto Support Office as required.
Job duties may change in alignment with the business’ needs.

Skills

Facility maintenance
Leadership
Communication
Customer service
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Business principles
Procurement practices
Budgeting
Expense analysis
Problem-solving

Location

London and Surrounding Areas

Work Type

Permanent
Full Time (40 hours)

Experience Level

5 - 7 years of experience in facility maintenance or related field.

Education Level

Degree in business or relevant field. Combination of experience and education that meet the minimum requirements may be substituted.

Salary/Compensations

$65,000 - $75,000

Benefits

Group Insurance Program (health and dental care, long-term disability, life insurance, health spending account)
Pension Plan
Share Purchase Plan
Paid Time Off (vacation days, sick days, personal days)
Training and Development
Recognition and Rewards
Mentorship Program
Scholarship Program

About the Company

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday.
We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day.
In total, more than 150,000 people work in our stores and offices.
We make journeys easier by offering fast and friendly service.
We care about our people and our communities, and we look for ways to uplift people first.
Wherever your journey’s going, we can help you get there.
At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business.
When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference.

Equal Opportunity

Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Accommodations are available on request in all aspects of the selection process.