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About the Role
We are looking for a Senior Technical Architect (Privacy) to join our Technical Advisory team. This customer-facing role requires a strong technical foundation, attention to detail, and the ability to build trust with customers. You will work with various stakeholders to understand business objectives, assess maturity, and provide recommendations across privacy processes, operating models, workflows, data, and integrations, acting as a trusted advisor and product expert.
Responsibilities
- Lead outcome-focused discovery, advisory engagements, workshops, and expert sessions with customers.
- Clarify customer objectives, constraints, stakeholders, and desired outcomes before recommending a path forward.
- Translate business and regulatory needs into practical recommendations for privacy processes, workflows, data, integrations, and OneTrust capabilities.
- Explain solution options, dependencies, trade-offs, and implications for scale at the appropriate level of detail.
- Assess customer readiness, adoption barriers, process maturity, and solution direction; recommend pragmatic next steps.
- Create clear, decision-ready deliverables such as current-state assessments, future-state recommendations, reference architectures, process guidance, and reusable patterns.
- Build trusted relationships and communicate confidently with both technical and executive audiences.
- Partner closely with Customer Success, Product, Sales, Support, Professional Services, and other specialist teams to deliver consistent customer outcomes.
- Capture recurring customer needs and translate them into feedback, enablement content, playbooks, and product opportunities.
- Maintain clear advisory boundaries: provide strategic framing, product expertise, and guidance while enabling customers or delivery partners to execute implementation.
Requirements
- 5+ years experience in consulting, technical advisory, solution consulting, customer success, business analysis, transformation, or another customer-facing problem-solving role.
- A strong technical background in enterprise software (ideally SaaS), systems, data, workflow design, integrations, APIs, solution architecture, or a related field.
- A consultative approach: listen carefully, ask effective questions, structure ambiguity, and turn complex problems into clear recommendations.
- Strong learning agility and a constructive attitude, including curiosity, ownership, humility, resilience, and openness to feedback.
- The ability to connect customer objectives to practical technology and operating-model decisions.
- Strong written and verbal communication skills, with the ability to adapt the message for executive, functional, and technical audiences.
- Independent but also a team player.
- Experience influencing stakeholders and collaborating across functions without direct authority.
Skills
- Privacy
- Data protection
- Privacy operations
- Privacy technology
- OneTrust Privacy Automation
- Privacy-management platforms
- Privacy regulations and frameworks
- OneTrust certifications
- CIPP/E
- CIPM
- CIPT
- Enterprise software
- SaaS
- Systems
- Data
- Workflow design
- Integrations
- APIs
- Solution architecture
- Salesforce
Location
- Office-first culture
Work Type
- Three days a week in office
Experience Level
- Senior
Education Level
- BA/BS in a related subject
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees
About the Company
- OneTrust enables innovation through the responsible use of data and AI.
- OneTrust developed the first technology platform for responsible data use in 2016.
- OneTrust is redefining responsible innovation with AI.
- OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows.
- Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
Equal Opportunity
- OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.