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About the Role

The Planning TPM reduces friction between customer requirements and delivery by centralizing planning, standardizing reporting, and driving consistent process execution across accounts. This role owns program-level planning and systems workstreams to translate demand into reliable production plans, validate staffing, and ensure opportunities move through ingest accurately. The role combines program management, operational rigor, analytics literacy, and strong stakeholder management to make account planning predictable, auditable, and scalable. Each Planning TPM will be assigned to support 1-2 priority accounts to develop context and relationships for operational improvements and more accurate planning and forecasting.

Responsibilities

Ensure project-level customer demand is captured accurately, consistently, and at the right level of granularity.
Own day-to-day monitoring and execution of Production Plan and Opportunity Forecast; act quickly on demand changes.
Partner with Supply Ops to review the Production Plan weekly and drive forecasting accuracy and adjustments.
Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.
Create/validate staffing requests and communicate staffing changes to Delivery teams, STOs, and EMs.
Monitor account-level FTE budgets and employee spend; contribute to cost/benefit analysis of staffing vs. revenue.
Stress-test staffing scenarios to provide early warnings on headcount risks and inform hiring/reallocation decisions.
Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data.
Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent.
Act as the owner for opportunities as they move through the ingest workflow — expedite translation of demand signals into the forecast.
Run weekly checks to confirm Opportunity Forecast accuracy, and coordinate tactical scoping fixes when needed.
Actively participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead.
Design, build, and maintain scalable planning tools and account-level reporting artifacts.
Standardize and centralize information flow across customer ops pillars (demand forecasting, staffing, opportunity ingest).
Drive systems enablement, process documentation (SOPs), and handoffs that reduce manual work and increase reliability.

Requirements

Requires 90-day waiting period before reconsidering candidates for the same role.

Skills

Program management
Operational rigor
Analytics literacy
Stakeholder management

Location

San Francisco
New York

Work Type

Full-time

Salary/Compensations

$151,200—$189,000 USD

Benefits

Comprehensive health, dental, and vision coverage
Retirement benefits
Learning and development stipend
Generous PTO
Commuter stipend (potential)

About the Company

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

Equal Opportunity

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
We comply with the United States Department of Labor's Pay Transparency provision.