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About the Role

As the General Manager, you are responsible for leading store operations, inspiring your team, and ensuring every Guest experience reflects the Global brand promise. You will oversee all aspects of business performance, including sales growth, profitability, staffing, training, compliance, and community engagement. This is a hands-on leadership role for someone who thrives on connection with Guests, team members, and the local community, cultivating an environment where hospitality and operational excellence go hand-in-hand.

Responsibilities

Lead by example to uphold Global mission and Four Pillars.
Inspire, develop, and empower management and associate teams to deliver exceptional Guest service and operational performance.
Build a culture rooted in collaboration, accountability, and hospitality.
Recruit, train, and retain high-performing team members who embody the brand’s values.
Provide clear communication, direction, and feedback through regular coaching and team meetings.
Foster a safe, positive, and inclusive workplace where every team member feels valued.
Ensure every Guest receives an outstanding experience characterized by warmth, attentiveness, and genuine connection.
Lead your team to consistently deliver best-in-class service and maintain impeccable store presentation.
Resolve Guest concerns promptly, using feedback as an opportunity for growth and improvement.
Represent Global within the community — building relationships, supporting local initiatives, and promoting the brand’s commitment to Local and Community.
Oversee all store operations, ensuring adherence to company policies, brand standards, and safety requirements.
Drive financial performance by managing labor, inventory, and operating costs effectively.
Analyze sales reports, expense summaries, and performance metrics to identify opportunities for improvement.
Develop and execute action plans to achieve revenue, margin, and profitability goals.
Ensure compliance with all company systems, procedures, and audit standards.
Maintain operational excellence through proactive planning and problem-solving.
Oversee all aspects of food service — including preparation, presentation, and freshness of menu and grab-and-go offerings.
Ensure strict adherence to food safety, sanitation, and allergen control procedures.
Collaborate with culinary and merchandising teams to drive innovation, optimize product mix, and maintain visual appeal.
Monitor quality and freshness of all products to meet or exceed Guest expectations.
Maintain food safety standards, and have or obtain ServSafe training and certification at the time of or within 90 days of site assignment.
Ensure a safe and secure environment for Guests, associates, and vendors at all times.
Enforce compliance with health, sanitation, OSHA, and environmental guidelines.
Conduct regular safety and maintenance inspections and coordinate timely repairs.
Lead safety training, emergency preparedness, and compliance initiatives across the store.

Requirements

Minimum 5 years of progressive retail, restaurant, or hospitality management experience; multi-department or full-store leadership preferred.
Demonstrated success in team leadership, operations management, and financial performance.
Strong business acumen with the ability to interpret data and make strategic decisions.
Excellent interpersonal and communication skills.
Proven ability to foster teamwork, motivate others, and resolve conflict effectively.
Strong understanding of food safety, merchandising, and guest service standards.
Tech-savvy and proficient with POS systems, reporting tools, and standard office software.
Flexible availability, including nights, weekends, and holidays as needed.
Ability to lift up to 50 pounds using proper lifting techniques.
Frequent standing, walking, bending, and reaching throughout shift.
Ability to traverse all areas of the store.
Occasional desk/computer tasks may be required.
Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods.
Frequent exposure to cold, heat, wet surfaces, and food allergens.
Standing, bending, and lifting throughout shift.
Use of food service equipment and point-of-sale systems.
Fast-paced retail environment requires attention to detail and accuracy.

Skills

Team leadership
Operations management
Financial performance
Business acumen
Interpersonal skills
Communication skills
Teamwork
Conflict resolution
Food safety
Merchandising
Guest service
POS systems
Reporting tools
Office software

Location

Onsite

Work Type

Full-time

Experience Level

5+ years management experience

Education Level

High School Diploma or Equivalent

Salary/Compensations

$62,353.20 - $82,462.11

Benefits

Competitive salaries
Opportunities for growth
Talent Development Team trainings
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Wellness support
401k with match
Tuition reimbursement (after 6 months of service)

About the Company

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Equal Opportunity

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.