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About the Role
Atlassian enables its employees to choose where they work, offering flexibility for personal and professional priorities. This role is based in the UK and involves guiding customers through digital and AI transformation journeys, focusing on driving product adoption and measurable business outcomes.
Responsibilities
- Build and maintain trusted relationships with C-suite and senior executives, positioning Atlassian as a strategic partner.
- Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion.
- Lead the development and execution of Customer Success Plans (CSPs) aligned with customer business goals.
- Guide customers and internal teams through complex implementation and transformation initiatives.
- Advise customers on leveraging Atlassian’s AI and emerging technologies.
- Proactively identify risks, escalate issues, and drive mitigation strategies.
- Serve as the customer advocate internally, providing feedback to improve products and services.
- Partner with sales, product, support, and advisory services to deliver a seamless customer experience.
Requirements
- Experience in Customer Success, account management, consulting, or enterprise transformation with a proven track record managing large, complex strategic customers.
- Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers.
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes.
- Experience with AI and digital transformation in enterprise environments.
- Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices.
- Proficiency with Customer Success Planning frameworks.
- Experience using Gainsight, Salesforce, Tableau, or similar tools.
- Excellent problem-solving, communication, and stakeholder management skills.
- Experience with Atlassian-powered solutions.
- ITSM certification.
- Experience with MEDDPICC or similar deal qualification frameworks.
Skills
- AI
- Digital Transformation
- Jira
- Confluence
- Customer Success Planning
- Gainsight
- Salesforce
- Tableau
- Problem-solving
- Communication
- Stakeholder Management
- Atlassian-powered solutions
- MEDDPICC
Location
- UK
Work Type
- Remote
- Hybrid
- Onsite
Experience Level
- Senior
About the Company
- Atlassian enables its employees to choose where they work – whether in an office, from home, or a combination of the two.
- Atlassians have more control over supporting their family, personal goals, and other priorities.
- We can hire people in any country where we have a legal entity.
- Interviews and onboarding are conducted virtually, a part of being a distributed-first company.