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About the Role

The Member Concierge provides a warm and welcoming experience for members, assisting them with information, special requests, services, and amenities to ensure member satisfaction.

Responsibilities

• Greet and welcome all members and their guests, inquiring if they have any questions and/or concerns and responding professionally.
• Maintain full knowledge of prices, programs, scheduled events, reports, weather, and trail conditions.
• Ensure a neat and comfortable environment in all member areas, coordinating with facilities.
• Perform daily walkthroughs of all members areas to identify and address proactive and reactive maintenance.
• Orchestrate transportation requests from Members, guests, and resort stay guests.
• Oversee and/or complete Member/Guest charges on the day of excursions and driving requests.
• Assist club members with dining, amenity, and excursion reservations.
• Serve as point of contact for members during working hours.
• Attend all member events.
• Oversee entertainment arrival, set up and completion of all.
• Maintain locker assignments, combinations, and ensure locker area is maintained.
• Oversee club support staff.
• Maintain accurate and up to date profiles for all members.
• Maintain a clean and professional appearance, adhering to dress code at all times.

Requirements

• 4+ years experience in a high-level service role, preferably within the luxury hospitality industry.
• Excellent interpersonal skills, with the ability to interact positively with members and guests.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook), experience with CRM systems preferred.
• Professional demeanor with a welcoming and personable attitude.
• Self-motivated and capable of working independently.
• Ability to handle confidential information with discretion.
• Adaptable to change in a dynamic environment.
• Valid drivers license and no driving violations on record.
• Ability to lift and maneuver up to 30 pounds.
• Ability to sit, stand and walk for up to 8 hours.
• Ability to work outdoors in various weather conditions.
• Ability to stand and walk on uneven terrain, including snow and ice covered surfaces.
• Ability to push, pull, bend, stoop, kneel, and reach regularly.
• Ability to perform fine motor skills congruent with operating computers and smart phones.

Skills

• Microsoft Office (Word, Excel, Outlook)
• CRM systems
• Interpersonal skills
• Verbal communication skills
• Written communication skills
• Organizational skills
• Attention to detail

Location

• Windham, NY

Work Type

• In-person
• Seasonal
• Full-time

Experience Level

• 4+ years

Salary/Compensations

• $24.00 per hour to $30.00 per hour

About the Company

• Windham Mountain Club is an equal opportunity employer.

Equal Opportunity

• Windham Mountain Club is an equal opportunity employer.