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About the Role
The HR Services Coordinator serves as the primary contact for partners, employees, former employees, and retirees on payroll, benefits, HR transactions, and policy-related questions. This role focuses on providing an exceptional employee experience through clear advice and information, utilizing knowledge base and case management tools.
Responsibilities
- Serve as the first point of contact for Human Resources, ensuring the AskHR experience meets operational excellence standards.
- Assist managers and employees in navigating Workday and executing business process transactions.
- Support the day-to-day operations of HR Operations, Total Rewards, and Employee Relations.
- Partner with colleagues and Centers of Excellence to execute tasks and fulfill key deliverables within assigned SLAs.
- Research and resolve HR cases using the ServiceNow case management system, documenting case details and resolution.
- Maintain a working knowledge of company benefit plans to respond to AskHR inquiries.
- Adhere to departmental standard operating procedures (SOP) to ensure data integrity and a consistent employment experience.
- Develop and maintain process documentation, knowledgebase articles, and FAQs.
- Maintain employee personnel and other HR records, ensuring compliance with regulations.
- Identify opportunities for continuous improvement initiatives within the assigned scope of work.
- Perform other duties as assigned.
Requirements
- Able to communicate comfortably and provide clear explanations to all levels of people.
- Use discretion when communicating sensitive information.
- Express interest and curiosity in understanding processes, ask appropriate questions, and identify relevant resources.
- Know when to escalate a matter.
- Identify ways to improve operational efficiency and meet deadlines.
- Strong customer service focus centered on building an exceptional employee experience.
- Respond quickly to requests and acknowledge receipt when unable to provide an immediate resolution.
- Able to work as part of a high-performance team.
- Perform with minimal supervision.
- Invest in continuous self-improvement, volunteer for new assignments, take ownership of work, and produce quality work products.
- Ability to learn quickly.
- Maintain confidences as required in a law firm environment.
Skills
- Benefits administration
- HR policy administration
- MS Office (Word, Excel)
- Workday
- ServiceNow or similar system experience
Location
- Phoenix
- Austin
- Chicago
- Dallas
- Houston
- Seattle
Work Type
- Hybrid work schedule
- Hybrid work arrangement
Experience Level
- 2+ years’ experience with benefits administration and HR policy administration
- 2 years’ experience Workday and ServiceNow or similar system experience
- 2 years’ experience in an HR administrative support role
Education Level
- High School Diploma or GED
- Bachelors Degree in Human Resources or a related field
Salary/Compensations
- $34.00 - $38.00 per hour
Benefits
- Medical/dental/vision insurance
- 401(k)
About the Company
- DLA Piper is, at its core, bold, exceptional, collaborative and supportive.
- Our people are the backbone, heart and soul of our firm.
- DLA Piper is a place you can engage in meaningful work and grow your career.
Equal Opportunity
- DLA Piper is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.