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About the Role
The Assistant Manager ensures safe and efficient parking operations while delivering exceptional customer service. This role involves assisting the Operations Manager in all aspects of facility operation, including staff management, revenue control, safety, and client relations.
Responsibilities
- Assist in the supervision of location staff, including delegation, coaching, performance monitoring, and ensuring compliance.
- Support the Operations Manager with hiring, onboarding, scheduling, and training new employees.
- Serve as a point of contact for clients or Property Managers, attend meetings, and respond to requests to maintain positive relationships.
- Monitor facility maintenance to ensure cleanliness, safety, and adherence to standards; supervise maintenance projects.
- Assist in supervising ticket inventory, cash flow, reports, and audits to prevent loss.
- Help the Operations Manager prepare daily, weekly, and monthly operating reports.
- Provide coverage for front-line positions as needed.
- Assist guests with questions, problems, and concerns using respectful communication; address escalated guest concerns.
- Respond immediately to reports of accidents, incidents, or safety concerns.
- Communicate professionally with guests, clients, and teammates.
Requirements
- At least 18 years of age.
- Excellent customer service and communication skills.
- Ability to verbally communicate with guests.
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
Location
- Manhattan, NY
Work Type
- Full Time
Salary/Compensations
- $24.00 / hour
Benefits
- Generous Paid Time Off: 10 days of paid time off, plus 8 paid holidays.
- Comprehensive Health Plans: Medical, Dental, and Vision coverage.
- Life and Disability Insurance: Company-paid basic life and Short-Term Disability.
- 401(k) Plan: Generous employer match with immediate vesting.
- Employee Assistance Program: Behavioral Health Care access.
- Parental and Caregiver Leave.
- Sick Time Off (Part Time): Paid sick leave based on state laws and regulations.