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About the Role

The Facility Manager ensures safe and efficient parking operations while delivering service that exceeds customer/client expectations. This role assists the Operations Manager in all aspects of operating the parking facility, including staff management, revenue control, safety, and client relations.

Responsibilities

• Assist in the supervision of location staff, including delegating, coaching/developing, monitoring performance, and ensuring compliance with company standards.
• Provide support to the Operations Manager regarding hiring, onboarding, scheduling, and training new employees.
• Act as a point of contact to the client or Property Manager, attend location meetings, and respond to client requests to maintain a good working relationship.
• Monitor facility maintenance to ensure the garage/lot is clean, safe, and maintained to standards; supervise ongoing maintenance projects.
• Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss.
• Assist the Operations Manager in preparing daily, weekly, and monthly operating reports.
• Provide coverage for front-line positions as needed.
• Assist guests with questions, problems, and concerns using respectful communication; address escalated guest concerns.
• Immediately respond to reports of accidents, incidents, or safety concerns.
• Communicate professionally at all times with guests, clients, and teammates.

Requirements

• At least 18 years of age.
• Must be authorized to work in the United States and able to provide documentation verifying eligibility.
• Reimagined Parking participates in the E-Verify program to confirm employment eligibility.

Skills

• Excellent written and oral communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in account management and revenue collection.
• Previous supervisory experience.
• Previous experience in the parking industry is preferred.

Location

• I72-67_34-20 Junction Blvd

Work Type

• Full Time

Experience Level

• Previous supervisory experience
• Previous experience in the parking industry

Salary/Compensations

• $21.00 / hour

Benefits

• If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).