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About the Role

The Spa & Gym Front Desk Associate serves as an ambassador for our luxury wellness experience, welcoming members and guests to our world-class spa and fitness facilities. This role is responsible for creating a seamless and personalized experience through exceptional service, attention to detail, and genuine hospitality. The ideal candidate is professional, organized, service-driven, and committed to exceeding guest expectations.

Responsibilities

Welcome and assist members and guests with a warm, professional attitude.
Schedule appointments and manage reservations.
Answer phones, emails, and guest inquiries.
Process retail and service transactions.
Recommend spa products, services, and amenities.
Monitor inventory and restock supplies as needed.
Assist with laundry, treatment room preparation, and facility cleanliness.
Maintain a polished appearance and uphold luxury service standards.
Support daily operations and other duties as assigned.

Requirements

Must be able to get to and from work in all weather conditions.
Ability to lift up to 30 pounds.
Ability to stand, walk, bend, reach, and move throughout the facility for extended periods.
Comfortable using computers, POS systems, and mobile devices.

Skills

1-2 years of customer service, hospitality, spa, fitness, or reception experience preferred.
Experience with booking or spa software is a plus.
Comfortable using Microsoft Office and other computer systems.
Strong communication, organization, and multitasking skills.
Passion for hospitality, wellness, and guest satisfaction.

Location

Windham, NY

Work Type

In-person
Seasonal
Part-time

Experience Level

1-2 years

Salary/Compensations

$18-$20 per hour

About the Company

Welcome to Windham Mountain Club!

Equal Opportunity

Windham Mountain Club is an equal opportunity employer.