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About the Role
As the Founding Head of Operations, you will be the operating backbone of the company, turning strategy into execution and building the infrastructure for a regulated healthcare company to move fast without breaking. You will own special projects, compliance and billing, revenue cycle management, and analytics and reporting.
Responsibilities
- Run special projects end-to-end
- Drive hiring and onboarding
- Support fundraising and board prep
- Own cross-functional threads that keep the company moving
- Stand up compliance and billing infrastructure (HIPAA, BAA, OIG review, SOC 2, entity and TIN, Medicare enrollment, consent and copay workflows, audit-ready documentation)
- Manage the day-to-day revenue cycle (time tracking, claims submission, acceptance, denials, days to cash)
- Build the reporting backbone to track outcomes and leading indicators
- Run the weekly operational cadence
- Provide a clear picture of performance to the team and board
Requirements
- Generalist operator who can handle both strategic projects and detailed workflows
- Hands-on clinical billing experience, including running Medicare, Medicaid, or commercial billing, documentation, credentialing, and denials
- High agency; ability to figure things out, move fast, and achieve progress without perfect conditions
- Ability to thrive in ambiguity and chaos with clear goals and autonomy
- Proactive in identifying and fixing broken processes or missing systems
- Low ego and high output
- Comfort with intensity and ownership at an early-stage company
Skills
- Operations Management
- Project Management
- Hiring and Onboarding
- Fundraising Support
- Board Preparation
- Compliance
- Billing Systems
- Revenue Cycle Management
- Analytics
- Reporting
Location
- US
Work Type
- Full-time
Experience Level
- Founding role
- 0-1 experience
About the Company
- Leland is building the first unified system of record for aging to help seniors live longer, healthier, and happier lives.
- The company aims to provide a complete record of a senior’s health and life, enabling AI analysis for risk identification and proactive support.
- Leland has a multi-year funding runway and is launching pilots in 2026.
- The company is led by a Stanford GSB founder with experience scaling new businesses.