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About the Role

Arch Telecom is seeking Mobile Associates to act as brand ambassadors, creating energy and excitement around wireless products and services. This learning role focuses on building customer relationships, uncovering needs, and recommending device and service solutions, with a path to promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience.
• Build customer loyalty by assisting them throughout their shopping journey.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Provide personalized solutions beyond basic device and service plans, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in using digital tools to enhance interactions and onboarding.
• Demonstrate network coverage, plan benefits, and service advantages.
• Troubleshoot devices and accounts.
• Complete training on in-store experience, new skills, processes, systems, and reference resources.
• Build relationships with and partner with employees across channels to collectively own the customer experience.
• Resolve customer issues to create a seamless environment.
• Identify and handoff small business leads.
• Develop strong peer relationships and accountability for company success.
• Provide first-class customer experience.

Requirements

• Be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.

Skills

• Customer service
• Sales
• Communication
• Problem-solving
• Technology demonstration
• Relationship building

Location

• EAST NORTHPORT, NY 11731

Work Type

• Full-Time
• Part-Time

Experience Level

• 6 months of customer service and/or sales experience
• Retail environment preferred

Education Level

• High school degree or GED

Salary/Compensations

• $17.00 - $30.00 Hourly

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Monthly sales incentive programs, contests, rewards

About the Company

• A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
• In business since 1993, providing superior service and quality wireless products.
• A recognized leader in the wireless retail industry.

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom.
• Embracing a diverse workforce is a significant contributor to our success.
• Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
• We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
• YOU BE YOU!