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About the Role

As a Mobile Associate (MA) at Arch Telecom, you will be a brand ambassador, creating energy and excitement around our products and services. This learning role focuses on building customer service skills and product expertise in preparation for promotion to Mobile Expert. You will immerse yourself in meaningful customer connections, uncovering needs and recommending device and service solutions in a fast-paced, fun environment.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience.
Help customers by assisting with their shopping journey across various channels.
Explore individual needs and provide hands-on demonstrations of the latest technology.
Conduct side-by-side selling to find personalized solutions, including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions and expertise.
Approach service and sales needs with patience, honesty, and empathy.
Demonstrate the company's coverage, network capabilities, and plan benefits.
Troubleshoot devices and accounts.
Complete training on in-store experience, new skills, processes, and systems.
Partner with employees across channels to collectively own the customer experience and resolve issues.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Must be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (40 hours) or Part Time (20+ hours) availability.
6 months of customer service and/or sales experience, Retail environment preferred.
A strong desire to learn and master skills.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices.
Effective at balancing customer experience and performance goals.

Skills

Customer service
Sales
Product demonstration
Troubleshooting
Relationship building
Communication

Location

FISHKILL, NY

Work Type

Full-Time
Part-Time

Experience Level

Entry Level

Education Level

High school degree or GED

Salary/Compensations

$16.00 - $30.00 Hourly

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Uncapped commission earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees
Monthly sales incentive programs, contests, rewards

About the Company

National Wireless Preferred Retailer for the #1 Mobile provider in the country.
Operates over 200 retail stores across the U.S.
Established in 1993, providing superior service and quality wireless products.
Recognized leader in the wireless retail industry.
Consistently delivers solutions and service demanded by customers.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!