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About the Role
Arch Telecom's Retail Store Manager (RSM) leads a Retail Team to bring the brand to life, acting as a brand ambassador who creates energy and excitement around products and services. RSMs thrive in a fast-paced environment, focusing on customer needs, building relationships, and educating customers on device and service solutions.
Responsibilities
- Lead by example, demonstrating actions for team success.
- Assist customers throughout their shopping journey, both online and in-store.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Ensure store sales goals are met or exceeded by overseeing all store functions, including sales, inventory, and new program implementation.
- Lead by example in selling personalized solutions, including accessories and IoT devices.
- Maintain store appearance and readiness.
- Approach service and sales with patience, honesty, and empathy.
- Become proficient in digital tools for customer interactions and onboarding.
- Demonstrate network coverage and plan benefits to customers.
- Redefine wireless services through device and account inspection, review, and troubleshooting.
- Complete trainings on in-store experience, new skills, processes, systems, and reference resources.
- Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships and accountability for company success.
- Provide first-class customer experience in a positive environment.
Requirements
- Leadership experience.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead a team, share best practices, serve customers, and provide resolutions.
- Effectiveness in operational, financial, and performance management.
- Amazing communication skills for team and customers.
- Prior wireless sales experience.
- Must be at least 18 years of age.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
- Full Time (45 hours) availability.
Skills
- Sales
- Customer Service
- Leadership
- Communication
- Operational Management
- Financial Management
- Performance Management
- Wireless Sales
Location
- LIVERPOOL | W Taft Rd [4486] - Liverpool, NY 13088
Work Type
- Full Time
Experience Level
- Management
Education Level
- High school degree or GED
Salary/Compensations
- $60,000.00 - $100,000.00 Base+Commission/year
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive salary pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- Discounted T-Mobile Cell Phone Plan
- Health Benefits for Full Time Employees
About the Company
- A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
- In business since 1993, providing superior service and quality wireless products featuring the latest technology.
- A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom.
- Embracing a diverse workforce is a significant contributor to our success.
- Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
- We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
- YOU BE YOU!