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About the Role

Arch Telecom's Retail Store Manager (RSM) leads a Retail Team to bring the brand to life, acting as a brand ambassador who creates energy and excitement around products and services. RSMs thrive in a fast-paced environment, focusing on customer needs, building relationships, and educating customers on device and service solutions.

Responsibilities

• Lead by example, demonstrating actions for team success.
• Help customers seamlessly continue their shopping journey across channels.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Ensure store sales goals are met or exceeded by overseeing sales, inventory, and new program implementation.
• Lead by example in selling personalized solutions, including accessories and IoT devices.
• Ensure the store is always at its best.
• Approach service and sales with patience, honesty, and empathy.
• Become proficient in digital tools to enhance interactions and onboarding.
• Demonstrate network coverage and plan benefits to customers.
• Redefine wireless services through device and account inspection, review, and troubleshooting.
• Complete trainings on in-store experience, new skills, processes, and system knowledge.
• Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships and accountability for company success.
• Provide first-class customer experience in a positive environment.

Requirements

• Leadership skills.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead a team, share best practices, serve customers, and provide resolutions.
• Effectiveness in operational, financial, and performance management.
• Amazing communication skills for team and customers.
• Prior wireless sales experience.
• Be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• Full Time (45 hours) availability.

Skills

• Sales
• Customer Service
• Leadership
• Communication
• Operational Management
• Financial Management
• Performance Management

Location

• ROCHESTER, NY

Work Type

• Full Time

Experience Level

• Management

Education Level

• High school degree or GED

Salary/Compensations

• $60,000.00 - $100,000.00 Base+Commission/year

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees

About the Company

• A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
• In business since 1993, providing superior service and quality wireless products featuring the latest technology.
• A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.
• Arch Telecom values diversity and inclusion as a foundational principle, believing that a diverse workforce enhances success and better reflects the communities served.

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!