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About the Role

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, focusing on merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Responsibilities

• Supports GSM / DM in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms.
• Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department.
• Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily direction to the associates within the department.
• Prepares to-do / Task lists and executes all merchandising directives.
• Maintains all plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM / DM and Human Resources Manager to staff the department with service-oriented associates.
• Participates in interviewing and makes recommendations for selection.
• Coordinates training.
• Consults with GSM and gives input on preparation of performance appraisals.
• Prepares weekly work schedules.
• Coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with GSM / DM and HR Manager.
• Maintains a high level of personal Customer Service and achieves better than Company average customer service results.
• Remains a Product “expert” through ongoing product knowledge training.
• Conducts product demos to entire staff.
• Assists the GSM / DM with coordination of all “Special Events”.
• Maintains pricing and UPC integrity.
• Determines proper assortments.
• Ensures accuracy of inventory.
• Ensures proper display, signing and pricing of all advertised items.
• Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions.
• Identifies and evaluates customers' needs.
• Makes product recommendations based off of this analysis.
• Promotes programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
• Performs duties within scope of general company policies, procedures, and objectives.
• Analyzes problems and performs needs assessments.
• Uses judgment in adapting broad guidelines to achieve desired result.
• Makes recommendations that affect policies, procedures, and practices.
• Performs other duties as assigned.

Requirements

• Applicants must possess a valid New York State Pistol Permit at the time of application.
• 2 to 4 Years in Retail Sales
• Supervisor experience a plus

Skills

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Location

• New York State

Work Type

• Full Time

Experience Level

• 2 to 4 Years in Retail Sales
• Supervisor experience a plus

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $20.00 - $22.75

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

About the Company

• Bass Pro Shops

Equal Opportunity

• Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual administration, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
• Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
• If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.