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About the Role
The Senior Training & Quality Consultant – Programs & Affinity is responsible for assessing, designing, developing, delivering, and iterating content for core training programs. This role will proactively manage the end-to-end delivery of these programs, engaging with key stakeholders to update L&D initiatives aligned with business strategy and collaborating with the global learning team to utilize best practices and ensure alignment with company culture, goals, and objectives. A key aspect of this position is to continually improve and evolve the instructional quality of all training programs by developing, implementing, and maintaining a quality framework that supports consistent standards and continuous improvement.
Responsibilities
- Design effective and engaging online courses, modules, and training materials.
- Develop clear learning objectives, outlines, storyboards, and scripts for online courses and modules.
- Seek to improve learning and development methodologies and delivery.
- Conduct needs assessments, oversee and assist in the design, development, and implementation of quality improvement framework.
- Serve as a subject matter expert on quality assurance matters, providing guidance and support to internal stakeholders.
- Develop, implement, and maintain quality assurance policies, procedures, and standards.
- Facilitate instructor-led, face-to-face, and virtual soft skill trainings.
- Review and integrate feedback from learning data to maintain and enhance the quality of the learning experience.
- Provide ongoing reporting and insights into learning effectiveness, compliance, and skill confirmation success rates.
- Provide coaching, mentoring, and support to staff teams to enhance their skills and abilities in change management.
- Identify and recommend improvements to enhance the effectiveness and efficiency of training and quality activities.
- Conduct regular work audits to identify trends, gaps, and opportunities for improvement.
- Recommend and support corrective actions, process refinements, and best practices.
- Undertake other projects at the business or organizational level, as required.
Requirements
- 5+ years of experience in a similar role within a learning & development environment.
- Experience with instructional design methodologies, change management, learning technologies, facilitation, and project management.
- Experience in operational quality assurance or a related role with similar responsibilities.
- In-depth knowledge in L&D, Adult Learning principles, and learning management technology or equivalent work experience in a related field.
- Proven experience in instructional design, e-learning development, and web design/development.
- Demonstrated expertise leveraging innovative learning technologies including social, mobile, micro-learning, and gamification.
- Highly developed leadership skills, with the ability to lead, coach, and mentor employees.
- Strong organizational and project management skills with the ability to prioritize, balance conflicting tasks, and manage internal and external stakeholders.
Skills
- Instructional design
- E-learning development
- Web design/development
- Learning technologies
- Social learning
- Mobile learning
- Micro-learning
- Gamification
- Facilitation
- Project management
- Quality assurance
- Adult Learning principles
- Change management
- Leadership
- Coaching
- Mentoring
- Organizational skills
- Video content recording and editing
- French language proficiency
Location
- Toronto, Canada
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $64,200 to $114,200
Benefits
- Professional development opportunities
- Health and welfare benefits
- Tuition assistance
- Retirement programs
- Employee assistance programs
About the Company
- Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to embracing a diverse, inclusive and flexible work environment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
Equal Opportunity
- Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.