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About the Role

Fish & Richardson, a premier global intellectual property law firm, is seeking an IT Specialist to join their fast-paced Information Technology Department in Austin. The role involves workstation deployment, end-user support, network device configuration, and application implementation.

Responsibilities

• Responsible for all workstation deployment and other hands-on requests within the local office, including occasional after-hours work.
• Manage first and second level escalated end-user support issues through phone, email, remote and in-person interaction with all firm users.
• Configure, support, and troubleshoot network devices and enterprise-level applications with support from other IT staff.
• Implement and integrate new applications/systems with support from other IT staff.
• Provide conference room support for video conferencing and device setup assistance to all users and firm locations.
• Assist with support tickets as a second level escalation point.
• Deliver special purpose training programs for new hires, summer associates, and other firm employees.
• Partner with the Applications and Software Development team to relay common questions and training needs, assisting in developing training tools.
• Participate in an after hours on call rotation.

Requirements

• 3+ years’ experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment.
• Superior interpersonal skills necessary to establish and maintain client-focused relationships with partners, attorneys, clients, and staff, in person, via telephone and via email.
• Ability to communicate technical information to non-technical personnel.
• Self-driving personality with strong time management skills with the ability to prioritize competing demands and adapt to changing requirements with minimal input from management.
• Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery, preferably within a highly demanding environment.
• Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems.
• Ability to participate in an after hours on call rotation (1 week every 13 weeks rotation).
• Ability to work onsite in the Austin office 5 days per week is required.

Skills

• Windows 10/11
• A+ Certification
• Network+ Certification
• MS Windows desktop implementation
• MS Office implementation
• LAN/WAN communications
• Troubleshoot connectivity problems
• Time management
• Prioritize competing demands
• Adapt to changing requirements

Location

• Austin

Work Type

• Onsite
• Full-time

Experience Level

• 3+ years

Education Level

• A+ Certification
• Network+ Certification

Benefits

• Competitive pay
• Discretionary bonus opportunities
• Comprehensive medical and dental coverage
• Generous paid time off
• Tuition reimbursement
• Award-winning retirement and profit sharing plans with employer contribution
• Back-up child care
• Health and wellness initiatives

About the Company

• Fish & Richardson is the premier global intellectual property law firm, trusted by the world’s most innovative and influential companies.
• Established in 1878, Fish has more than 400 attorneys and technology specialists in the U.S., Europe, and China.
• The firm's success is rooted in its creative and inclusive culture, which values the diversity of people, experiences, and perspectives.

Equal Opportunity

• As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives.
• Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.