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About the Role

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires establishing and maintaining excellent rapport with customers, co-workers, and sales representatives, along with continuous communication with Area/District Offices and direct management.

Responsibilities

Rely on direction to accomplish goals
Perform a number of work-related tasks
Capable of working under direct supervision or independently based upon training
Maintain certifications per Job requirements
Render on site and phone assistance to customers
Communicate with National Technical Support on equipment issues
Perform work related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices according to published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel
Provide accurate and timely reporting according to company guidelines
Manage timecards, expense reports, mileage reports, ticket closure, and forms
Maintain individual inventory in accordance with company policy
Maintain company property according to company policies
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer for where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Perform several work-related tasks

Requirements

High School Diploma or G.E.D. equivalent
HVAC – Certificate Program degree or equivalent experience in the field
Six years military experience in a related field
Equivalent industry experience with EPA refrigerant license
Basic electrical knowledge
Interpersonal Skills
Professional
Reliable
Team Player
Familiarity with electrical / electronic test equipment and fundamentals
Must be able to read and interpret electrical line diagrams and blueprints
Working knowledge of OHM’s law and HVAC theory
Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
Elementary fix/repair techniques based on directed supervision
Capable of completing tasks and return unit to full operating conditions based upon directed supervision
Ability to summarize and report all work related tasks performed
Must be at least 18 years old

Skills

Communication skills
Customer service skills
Troubleshooting skills
Safety procedures
Organizational and planning skills
Computer skills
Mechanical aptitude

Location

California

Work Type

Onsite
Travel is required
Flexible schedules (weekends, evenings, and holidays)
May have on-call responsibility

Experience Level

Six years military experience in a related field
Equivalent industry experience

Education Level

High School Diploma or G.E.D. equivalent
HVAC – Certificate Program degree or equivalent experience in the field

Salary/Compensations

$65,000 to $75,000 per year

Benefits

Medical
Dental
Vision
Disability
PTO
Holiday pay
401k

About the Company

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com [help.join@vertiv.com].