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About the Role
As a Unified Communications (UC) and Contact Center (CC) solutions sales partner, you will help large enterprise customers transform their communication infrastructure and elevate their customer experience (CX). You will empower hybrid workforces, streamline agent productivity, and build brand loyalty through seamless, AI-infused interactions.
Responsibilities
- Forge strong customer relationships with senior leaders and key influencers within large global accounts.
- Evaluate and identify gaps in customer communication workflows and agent performance.
- Propose tailored solutions such as CCaaS (Genesys, Webex), UCaaS, and AI-driven automation to address specific business challenges.
- Handle all aspects of the sales cycle from initial discovery and solution architecture to closing and ensuring high satisfaction.
- Partner with internal resources and account teams to orchestrate complex, large-scale deals.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Eight or more years of relevant experience required, demonstrated through work and/or military experience, or specialized training.
- Experience selling or consulting on complex IT or communication solutions.
- Willingness to travel to meet with enterprise clients.
Skills
- Cloud-based IP communications
- Modern CX platforms
- Complex IT or communication solutions
- CCaaS (Genesys, Webex)
- UCaaS
- AI-driven automation
- VoIP/PBX
- SIP trunking
- Cloud contact center platforms (CCaaS)
- AI-driven CX
- Virtual contact centers
- Global voice architectures
- Spanish language skills
Location
- Customer or field location(s)
Work Type
- Mobile role
- Full-time
Experience Level
- Eight or more years of relevant experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $130,000.00 - $226,000.00
- Commission based position
Benefits
- Medical, dental, vision
- Short and long term disability
- Basic life insurance, supplemental life insurance, AD&D insurance
- Identity theft protection
- Pet insurance
- Group home & auto insurance
- Matched 401(k) savings plan
- Up to 8 company paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, allowances
- Up to 15 days of vacation per year
About the Company
- Verizon powers and empowers how people live, work and play by connecting them to what brings them joy.
- Verizon drives innovation, creativity, and impact in the world.
- The V Team is a community of people who anticipate, lead, and believe that listening is where learning begins.
- Verizon comes together in crisis and in celebration — lifting communities and building trust.
Equal Opportunity
- Verizon is an equal opportunity employer.
- We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.