Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The RBFCU Branch Operations Team is seeking a full-time float for the South Austin Region. This role combines Teller and Personal Banker functions, requiring exceptional service to members and prospective members. You will build relationships, identify needs, and educate members on products and services to improve their financial well-being. The role also involves reviewing deposit products for fraud and risk, assessing interactions for potential impersonation to mitigate fraud losses, and upholding the image and growth of RBFCU. Opportunities for growth are available through the Path to Promotion and award-winning Learning and Development program.

Responsibilities

Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
Process a variety of transactions in various settings including in person, video conference, drive-thru, and telephonic engagement channels.
Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
Engage members and prospective members through consultative, needs-based conversations to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
Support RBFCU sales culture and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.
Perform in the capacity of Branch Reservist taking calls for the Member Service Center.
Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
Assist members and prospective members with needs that incorporate other internal departments.
Comply with applicable policies, procedures, and regulatory laws.
Qualify members, and assist with opening, updating, and closing accounts.
Maintain a current working knowledge of the RBFCU Membership and Account Agreement.
Prepare various teller reports.
Escort members into designated areas when requested.
Observe safety and security procedures, and report potentially unsafe conditions.
Train and work at any branch within the respective region depending on business need.
Perform other duties as assigned.

Requirements

High School diploma or GED
Six months of work experience (financial institution, customer service or sales experience preferred)
Must be able to work a flexible Monday through Saturday schedule
Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
Excellent communication and interpersonal skills
Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
Proficient in utilizing PC, software and other office equipment
Ability to sit or stand for extended periods of time
Good vision (correctable), hearing, and manual dexterity
Must be able to reach with hands and arms
Must be able to speak clearly

Skills

Bilingual in Spanish and English (preferred)
Customer service
Sales
Problem-solving
Communication
Interpersonal skills
PC proficiency
Software proficiency
Office equipment proficiency

Location

South Austin Region
Buda
Lockhart
Kyle

Work Type

Full-time

Experience Level

Six months of work experience

Education Level

High School diploma or GED

Salary/Compensations

$20.00/hour

Benefits

Sign-on bonus: $250 in first paycheck, $500 after 90 days, $500 after six months
Additional $2.00 per hour for Bilingual Spanish/English certification
Award-winning Learning and Development program
Path to Promotion opportunities

About the Company

RBFCU is a Best Places to Work in Texas employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.