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About the Role
As a Trading Standards Officer at the Royal Borough of Kensington and Chelsea, you’ll play a key role in protecting consumers and ensuring fair business practices across the borough. Your work will have a real and visible impact — safeguarding vulnerable residents, tackling unfair trading, and supporting businesses to operate responsibly.
Responsibilities
- Deliver the full range of Trading Standards duties, promoting fair and safe trading across the borough.
- Investigate complaints and conduct inspections.
- Offer specialist advice to consumers and businesses.
- Provide detailed guidance to local enterprises and Primary Authority partners on consumer protection law.
- Gather evidence, carry out test purchases, prepare reports, and present evidence in court or at hearings.
- Collaborate with partner agencies such as the police, HMRC, and other council services.
- Protect vulnerable residents by intervening in cases involving scams or financial abuse.
- Contribute to education and prevention initiatives, delivering awareness campaigns, coordinating projects, and measuring their success.
Requirements
- Hold a Diploma in Trading Standards (DTS), a Diploma in Consumer Affairs and Trading Standards (DCATS), or an equivalent qualification.
- Possess proven experience in Trading Standards or a similar enforcement field.
- Demonstrate ability to apply a wide range of investigative and regulatory tools.
- Have in-depth knowledge of relevant legislation and procedures, including PACE, CPIA and RIPA.
- Have in-depth knowledge of key consumer protection laws such as the Consumer Protection from Unfair Trading Regulations (CPRs) and Business Protection Regulations (BPRs).
- Possess strong communication skills, able to explain complex issues clearly and confidently.
- Be highly organised and skilled at managing multiple priorities and deadlines.
- Be comfortable working both independently and as part of a team.
- Demonstrate curiosity and adaptability, keeping knowledge of legislation and emerging trends up to date.
- Share core values of Putting Communities First, Respect, Integrity and Working Together.
- Undertake an Enhanced DBS check (Adult and Child) including barred lists.
Skills
- Investigative skills
- Regulatory skills
- Communication skills
- Organisational skills
- Teamwork
- Adaptability
Location
- Borough (3 days a week)
Work Type
- Hybrid
Experience Level
- Proven experience in Trading Standards or a similar enforcement field
Education Level
- Diploma in Trading Standards (DTS)
- Diploma in Consumer Affairs and Trading Standards (DCATS)
- Equivalent qualification
Salary/Compensations
- New hires will normally start at the minimum of the pay scale.
- A higher starting salary may be negotiated where a candidate demonstrates exceptional skills, knowledge, or experience.
- Employees receive annual salary increments until they reach the top of the pay scale, as well as any agreed cost of living pay awards.
Benefits
- Ongoing training
- Mentoring
- Opportunities to build expertise
About the Company
- Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
- Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
- As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
- We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
- This role is a clear reflection of our ‘we’re all in’ approach.
- You’ll get stuck into complex investigations, adapt to new legislation and take pride in delivering justice and fairness.
- Every inspection, case and collaboration will strengthen trust, protect the vulnerable and help keep our borough resilient, safe and fair.
Equal Opportunity
- We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
- We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.