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About the Role

Support children and families facing complex challenges, working directly with households to build safety, stability, and confidence from an early stage. This role focuses on stepping in early to turn complex challenges into opportunities for positive growth.

Responsibilities

• Provide direct early help support to children, young people, and families experiencing complex vulnerabilities.
• Manage a caseload and conduct whole-family assessments.
• Create outcome-focused plans with families.
• Deliver one-to-one emotional, practical, and motivational support using strengths-based approaches.
• Act as a designated link worker for asylum hotels and support resettled families.
• Assist families in accessing education, healthcare, and community resources.
• Participate in the Early Help duty rota for timely responses.
• Collaborate with schools to improve attendance and reduce learning barriers.
• Maintain working relationships with Children's Social Care, Health, CAMHS, and voluntary sector organizations.
• Chair family meetings and contribute to multi-agency planning.
• Maintain clear, analytical case notes with the child's voice at the center.

Requirements

• Experience supporting children, young people, and families facing complex challenges.
• Experience with households with No Recourse to Public Funds, asylum seekers, refugees, or families in temporary accommodation.
• Solid understanding of safeguarding principles, thresholds of need, and preventative early help practices.
• Ability to build trusting relationships with sensitivity to cultural, linguistic, and migration-related factors.
• Confidence in conducting whole-family assessments.
• Ability to apply trauma-informed approaches.
• Ability to contribute effectively to Team Around the Family meetings.
• Clear written and verbal communication skills.
• Ability to manage caseload independently.
• Ability to maintain accurate case notes and short reports.
• Commitment to equality, fairness, and continuous professional development.
• Genuine desire to support families through challenging times.
• Enhanced Children and Adults DBS required.

Skills

• Strengths-based approaches
• Trauma-informed approaches
• Written communication
• Verbal communication
• Case management
• Case noting

Location

• Kensington and Chelsea
• Remote (up to one day per week)

Work Type

• 12 month FTC
• Hybrid
• Full-time

Experience Level

• Experience supporting children, young people and families facing complex challenges

Education Level

• Background knowledge or training in early help, youth work, family support, refugee services, education or safeguarding will be highly valued.

Salary/Compensations

• Grade E
• New hires will start at the minimum of the advertised salary range.
• Employees receive annual salary increases until they reach the top of the pay scale.
• Employees will receive any agreed cost of living pay rises.

Benefits

• Structured supervision
• Ongoing training in trauma-informed practice, safeguarding and migration support
• Flexible working options
• Local government pension schemes
• Comprehensive wellbeing support

About the Company

• Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
• Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
• As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
• We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
• In this role, the 'we’re all in' mindset is central to everything you do.
• Navigating migration challenges, displacement and trauma is not always smooth sailing, but every ounce of effort pays off.
• When you commit fully, complex challenges become genuine opportunities for positive growth for both families and the wider community.

Equal Opportunity

• We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
• We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.