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About the Role

The Office Services Associate at Opensity Solutions is responsible for delivering exceptional guest experiences while ensuring smooth day-to-day hospitality operations. This role serves as a key point of contact for guests, providing personalized service, resolving inquiries, and coordinating with internal teams to maintain high service standards.

Responsibilities

• Deliver a warm, professional, and personalized welcome to all guests.
• Anticipate guest needs and provide proactive assistance, recommendations, and solutions.
• Respond promptly and professionally to guest inquiries, complaints, and special requests.
• Manage check-in and check-out processes with accuracy and efficiency.
• Monitor reservation systems and coordinate with internal teams to optimize operations.
• Collaborate with housekeeping, maintenance, and other departments to address operational issues.
• Inspect guest rooms and public areas regularly to ensure cleanliness and service standards.
• Build and maintain positive relationships with returning guests.
• Identify opportunities to upsell services, amenities, and packages.
• Participate in ongoing training programs, including Cornerstone platform training.
• Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities.
• Support guest loyalty initiatives and contribute to strategies that encourage repeat business.

Requirements

• Minimum of 2+ years of relevant hospitality, guest services, or customer service experience required.
• Experience in a fast-paced client-facing environment preferred.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Skills

• Strong customer service orientation with a client-first mentality.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Effective problem-solving and decision-making skills.
• Ability to maintain professionalism, confidentiality, and security of sensitive client information.
• Positive, friendly, and adaptable attitude.
• Proficiency with Microsoft Office applications and general technology platforms.
• Ability to analyze guest feedback and performance metrics.
• Flexibility and adaptability to changing business needs.

Experience Level

• 2+ years of relevant hospitality, guest services, or customer service experience

Education Level

• High school diploma or equivalent required

Salary/Compensations

• Up to $24.00 USD per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

About the Company

• Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Equal Opportunity

• Opensity is an Equal Opportunity Employer.
• We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• Employment decisions at Opensity are based on qualifications, merit, and business needs.
• This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
• Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law.
• We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.