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About the Role
Train all new Clinic Coordinators and provide reoccurring training for established employees. Assist with quality assurance and the creation of written protocols and reference materials, ensuring standardization across all locations.
Responsibilities
- Create, maintain, and provide an onboarding training program for Clinic Coordinators via classroom style training.
- Offer individualized training as needed.
- Travel to various locations to provide transitional training for new hires within the clinic setting.
- Provide ongoing training initiatives as needed to individuals in a virtual setting.
- Conduct provider preference-based training.
- Provide training for preparation of workflow changes, cross coverage of physician preferences for adaptability, and other ongoing needs.
- Assist with QA checks for the departments.
- Assist with policies and procedures, working closely with the regional leadership team.
- Assist in establishing and maintaining common procedures and protocols to ensure compliance with clinic standards of quality patient care.
- Identify and resolve operational problems in department(s) and interact with other leadership team members to ensure coordinated efforts.
- Create and maintain training checklists and assessments.
- Monitor and track progress for trainees.
- Report and notate any non-compliance or other performance concerns to the reporting leadership team member.
- Provide coverage as a Clinic Coordinator at assigned locations on an as-needed basis.
- Perform all other duties as assigned.
Requirements
- High School diploma or equivalent
- Previous experience in a medical office setting
- Proficient computer skills – Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease
- Previous training and auditing experience a plus
- Knowledge of medical and insurance terminology
- Attention to detail
- Ability to multitask
- Proficient in time management and reprioritization
- Ability to effectively communicate both orally and written
- Ability to work in a fast-paced environment
- Must have adequate visual acuity to read and understand written material.
- Must have full range of body motion including manual and finger dexterity and eye-hand coordination.
- Continuously handle multiple tasks simultaneously and work as part of a team.
Skills
- Training
- Quality Assurance
- Protocol Creation
- Onboarding
- Virtual Training
- Provider Preference Training
- Workflow Changes
- Cross Coverage
- Policy and Procedure Development
- Compliance
- Problem Resolution
- Teamwork
- Communication (Oral and Written)
- Time Management
- Reprioritization
- Multitasking
Location
- Austin, TX
Work Type
- Full-Time
Experience Level
- N/A
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $22.00 - $27.00 Hourly
Benefits
- Medical Insurance with VIP Health Advocate Service
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Account (FSA)
- Dental Coverage
- Vision Coverage
- 7-8 Paid Holidays each year
- 12 PTO Days to start, with increases based on tenure (up to 22 days)
- 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
- Life Insurance
- Short & Long-Term Disability
- Additional Supplemental Plans
- Mileage Reimbursement + Travel Time (for eligible positions)
- Colleague Recognition Program
- Well-being support: Employee Assistance Program
About the Company
- Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care.
- For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community.
- With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience.
- Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.
- We strive to create a workplace where excellence and support go hand in hand.
- We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment.
- Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort.
- This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.