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About the Role

This role supports key HR operational processes in Workday, focusing on resolving exceptions, managing cases, supporting mass processing, and maintaining HR data integrity to ensure workforce data accuracy and reliability.

Responsibilities

• Accurately perform Workday transactions, including hires, promotions, transfers, and updates to effective dates, ensuring compliance with established procedures and weekly payroll deadlines.
• Review, triage, and resolve first-level Workday cases, supporting timely and accurate case management.
• Collaborate with managers and employees to resolve discrepancies between Workday data and supporting documentation.
• Maintain data integrity within Workday, ensuring accuracy of key fields such as FTE, employee type, and organizational segments.
• Identify and resolve duplicate employee records, determining appropriate actions.
• Create and maintain Supervisory Organizations and assign appropriate security roles.
• Configure delegation access for store and corporate employees in accordance with business requirements.
• Ensure all HR data is handled with the highest level of accuracy, accountability, confidentiality, and compliance with privacy standards.
• Support testing of HR processes and system enhancements in partnership with Analysts and leadership.
• Identify opportunities for process improvements and provide recommendations to enhance employee and manager experience.
• Maintain SIN and work permit data audits to ensure compliance with company policies and regulatory requirements.
• Participate in and support the resolution of various data audits across the team to ensure data accuracy and compliance.
• Manage and support Service Connection processes, ensuring timely handling and resolution of requests.

Requirements

• 1–2 years of hands-on Workday transactional experience.
• Familiarity with HR case management systems is an asset.
• Proficiency in Microsoft Office and Adobe tools.
• Demonstrated experience maintaining accurate and up-to-date employee records in Workday.
• Strong attention to detail, organizational skills, and the ability to manage workloads within tight timelines.
• A detail-oriented and outcome-focused professional with strong analytical and problem-solving skills.
• A collaborative team player who builds effective relationships across diverse stakeholder groups.
• A proactive communicator who builds strong partnerships across HR, Technology, Payroll, and other cross-functional teams.
• Adaptable and open to continuous improvement, with a willingness to learn and follow established processes.
• A service-oriented professional who delivers responsive, accurate support to employees, managers, and partners.
• Exercises sound judgment and applies established guidelines to resolve issues accurately and efficiently.
• Demonstrated ability to handle sensitive and confidential employee information with discretion.

Skills

• Workday transactional experience
• HR case management systems
• Microsoft Office
• Adobe tools
• Data integrity
• Analytical skills
• Problem-solving skills
• Communication skills
• Attention to detail
• Organizational skills
• Process improvement

Location

• In-office

Work Type

• On-site (four days per week)

Experience Level

• 1-2 years

Salary/Compensations

• $44,000.00 – $73,000.00

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities
• Product discounts
• Store discounts
• Supported learning through our Triangle Learning Academy
• Canadian Tire Profit Sharing
• Retirement and savings programs for eligible employees
• Enhanced flex benefits program
• Mental health benefits ($5,000 per year)
• Total well-being
• Mental health tools and resources

About the Company

• Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.
• With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.
• We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.
• We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.
• As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.
• Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.
• It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging!
• Join us, where there's a place for you here.

Equal Opportunity

• We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
• We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
• We are united in our purpose of being here to help make life in Canada better.
• We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
• Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.