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About the Role

As a Lead Therapist at Soho House, you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence. You will lead by example, providing expert treatments while mentoring and supporting colleagues to deliver an exceptional wellness experience.

Responsibilities

• Deliver a range of high-quality therapeutic treatments consistent with club standards and member preferences.
• Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols.
• Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction.
• Maintain up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings.
• Ensure compliance with hygiene, health & safety, and licensing regulations.
• Handle member enquiries, feedback, and complaints with professionalism and discretion.
• Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives.
• Manage stock levels of therapy products and equipment, placing orders as needed.
• Lead regular team meetings to foster communication, motivation, and continuous improvement.
• Maintain detailed client records and treatment documentation in line with confidentiality policies.

Requirements

• Up to 2 years’ experience in a busy high-profile venue.
• Reliable, friendly, and a key part of a team that strives for success.
• Extensive experience as a qualified therapist with a broad range of treatments.
• Proven leadership experience within a spa or wellness environment.
• Excellent communication, coaching, and interpersonal skills.
• Ability to motivate and inspire a team in a high-end service setting.
• Strong organisational skills and attention to detail.
• Must be over the age of 18.
• Must be able to seize, grasp, turn and hold objects by hand.
• Able to work on your feet for at least 8 hours.
• Occasionally kneel, bend, crouch and climb as required.

Skills

• Therapeutic treatments
• Client care
• Service excellence
• Leadership
• Mentoring
• Holistic health and wellbeing
• Communication
• Coaching
• Interpersonal skills
• Motivation
• Organisation
• Attention to detail

Location

• Not specified

Work Type

• Full-time

Experience Level

• Up to 2 years

Education Level

• NVQ levels 2 & 3 qualified
• Relevant therapy qualifications (e.g., massage, beauty, holistic therapies)
• Additional certifications in advanced or specialised treatments

Salary/Compensations

• Competitive compensation packages

Benefits

• Weekly Pay
• Team meal whilst on shift
• £20 Taxi Contribution for late shifts
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic Programmes
• Continuous training to develop yourself personally and professionally
• Team Events
• Global benefits and perks
• Training to develop technical and managerial skills

About the Company

• Soho House offers competitive compensation packages that feature global benefits and perks.
• Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Equal Opportunity

• Not specified