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About the Role

The Office Manager leads the administration team and oversees the day-to-day work that keeps Tricon's Toronto office running smoothly. The role works closely with senior leaders across the business to support the team's growth and ensure administrative support remains thoughtful and reliable as priorities change. The Office Manager also owns the workplace itself, bringing care to the details that create an office experience reflective of Tricon's standards.

Responsibilities

• Own the daily operation and upkeep of Tricon's Toronto office, ensuring every space is clean, safe, functional, and polished.
• Lead the administration team's support of employee meetings and events.
• Coordinate the ordering, setup, and distribution of new cell phones for employees.
• Oversee Tricon's Travel Program in Canada.
• Plan and coordinate preventative maintenance, repairs, upgrades, and recurring maintenance schedules for office spaces and equipment.
• Own vendor and contractor relationships end to end, including negotiating and managing service agreements.
• Prepare, monitor, and track office and facility budgets and expenses.
• Partner with internal departments on office improvements, renovations, and relocations.
• Liaise with the art curator and coordinate the handling, shipment, placement, and care of artwork.
• Own office security administration, including access control and camera systems.
• Partner with the Health and Safety Committee to support workplace safety and emergency readiness.
• Lead and manage the administration team, setting clear responsibilities, priorities, and service standards.
• Own the full people-management cycle for the team: recruitment, onboarding, coaching, performance reviews, development, and recognition.
• Monitor workload, capacity, and coverage across reception and executive support.
• Build trusted relationships with supported executives and internal stakeholders.

Requirements

• Excellent communication and relationship-building skills.
• Judgment and discretion to work effectively with senior leaders on confidential or sensitive matters.
• Strong organizational and problem-solving skills.
• Ability to balance people leadership, time-sensitive requests, and ongoing operations.
• Service-oriented, detail-focused approach.
• High bar for the employee and visitor experience.
• 5+ years of progressive experience in office management, workplace or facilities operations, or administrative services, including direct people leadership.
• Proven track record leading and developing a team of administrative or workplace-services professionals.
• Experience overseeing the quality and continuity of executive support and reception or front-of-house services in a corporate environment.
• Working knowledge of building and office operations, including facility maintenance planning, mechanical/HVAC systems, and physical security procedures.
• A track record managing multi-vendor relationships and associated budgets, including contract negotiation and cost oversight.
• Experience leading a blended administration team that includes both Executive Assistants and reception or front-of-house professionals.
• Experience working within a condominium, multi-unit office building, or shared commercial building environment.
• Project management experience related to renovations, office moves, or facility upgrades.
• Familiarity with workplace health and safety practices, office compliance requirements, and emergency procedures.

Skills

• Communication
• Relationship-building
• Organizational skills
• Problem-solving
• People leadership
• Time management
• Attention to detail
• Vendor management
• Budget management
• Contract negotiation
• Facility maintenance planning
• Physical security procedures
• Project management
• Health and safety practices
• Office compliance
• Emergency procedures

Location

• Toronto

Work Type

• Full-time
• In-office

Experience Level

• 5+ years of progressive experience in office management, workplace or facilities operations, or administrative services, including direct people leadership.

Salary/Compensations

• $74,380.00 - $123,960.00

Benefits

• Discretionary bonus based on company performance and individual contribution
• Attractive benefit and wellness package

About the Company

• Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada.
• Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy.
• We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.
• Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

Equal Opportunity

• At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.