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About the Role
Business Process and Technical Manager is responsible for evaluating and improving business processes and tools to identify and understand inefficiencies, and for partnering with stakeholders to create solutions to maximize efficiency. This role leads a team to achieve operational results, helping them to establish goals, solve problems and work across the organization.
Responsibilities
- Partner with operational teams to analyze current business processes and challenges and create strategic and tactical solutions and changes to improve operational efficiency, compliance, and quality.
- Provide subject matter expertise on all operational workflow processes, including establishing new tools and processes that align with the teams current needs, future growth plans, and is aligned to cross-functional processes and adjacent technologies.
- Design and implement a quality assurance program that delivers team leaders scoring and insights to enable high quality team performance.
- Identify process improvement opportunities and/or adverse customer impacts and develop action plans to resolve through the QA program.
- Own, develop and refine departmental policies and procedures, including creating new P&P, maintaining P&P approvals and repositories, and ensuring all teams have access to and follow all P&P.
- Contribute to design and implementation of digital and AI solutions to improve efficiency and deliver timely and high-quality output for external clients and internal stakeholders.
- Leverage reporting to analyze trends, identify continuous improvement opportunities and communicate findings to leaders and stakeholders.
- Project manage initiatives or work streams within the team, lead decision-making processes required to move projects along, and ensure steady and agreed-upon progress on assigned initiatives.
Requirements
- 5+ years related or relevant experience.
- Experience in process mapping and process design.
- Experience in design and implementation of reporting and dashboard solutions.
- Experienced in leading change management across operational teams co-located across multiple sites in multiple geographies.
- Proficiency in creating and managing a SharePoint environment, Microsoft Power Apps, Power BI, Power Automate, and other Microsoft data and productivity tools.
Skills
- Process improvement tools, techniques, and methodologies.
- Ability to manage and execute multiple complex initiatives simultaneously.
- Highly effective communication skills with an ability to collaborate in a complex, matrixed environment.
- Ability to influence others and gain buy-in for strategic initiatives.
- Leveraging AI to solve problems and enhance efficiency.
- Inquisitive mind that is not afraid to question current ways of thinking.
Location
- Austin, TX
Work Type
- Hybrid
Experience Level
- 5+ years
About the Company
- Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to embracing a diverse, inclusive and flexible work environment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Equal Opportunity
- Marsh is committed to embracing a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
- If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.