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About the Role
The Senior HR Service Delivery Functional Product Owner defines business priorities, shapes solutions, and ensures HRSD capabilities delivered through ServiceNow drive measurable improvements in service efficiency, employee experience, and adoption. This role serves as the primary functional owner of HRSD platform demand, partnering closely with HRSD Operations, Centers of Excellence, and the HRIT HRSD Technical Product Owner to deliver scalable, high-impact solutions aligned to enterprise service delivery standards.
Responsibilities
- Define and prioritize HRSD demand, translating business needs and operational insights into a clear, value-driven functional backlog.
- Own the creation and refinement of epics, features, and user stories aligned to HR outcomes, including success measures and acceptance criteria.
- Make trade-off decisions across scope, speed, and experience to maximize the value delivered through HRSD capabilities.
- Partner closely with the HRIT HRSD Technical Product Owner to ensure backlog readiness, feasibility, and alignment with ServiceNow platform capabilities.
- Validate delivered solutions against business requirements, ensuring improvements in self-service adoption, Tier 1 effectiveness, and overall service performance.
Requirements
- Bachelor’s degree in HR, Business, Information Systems, or a related field.
- Minimum of 7 years of hands‑on experience leading ServiceNow HRSD as Product Owner, Business Analyst, or Functional HRSD Architect.
- Hands-on experience working with ServiceNow HRSD (case management, knowledge, employee service center) in a product owner, BA, or functional lead capacity.
- Proven ability to translate business needs into structured requirements, prioritize work based on value, and operate in a backlog-driven delivery model.
Skills
- ServiceNow HRSD
- Case management
- Knowledge management
- Employee service center
- Product Owner
- Business Analyst
- Functional HRSD Architect
- Agile
- Product management
- Backlog management
- Release cycles
- HRSD service model improvements
- Tier 0/1 optimization
- Automation
- AI-enabled service delivery
Location
- Remote
Work Type
- Remote
Experience Level
- Senior
- 7 years
Education Level
- Bachelor's degree
Salary/Compensations
- $118k-141k CAD
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
About the Company
- At Danaher, our work saves lives. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life. Our 60,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Danaher is committed to hiring and developing from within. We believe in designing a better, more sustainable workforce. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.
Equal Opportunity
- Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
- We will ensure that individuals with disabilities are provided reasonable accommodation to access our website, and as applicable participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 1-202-419-7762 or applyassistance@danaher.com to request accommodation.