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About the Role
Lead a talented team of Bridal Stylists in our Toronto Boutique, helping brides find their dream gowns and ensuring the operational and sales performance of the showroom meets and exceeds expectations. Provide brides with a unique and magical experience.
Responsibilities
- Styling brides daily alongside the team
- Ensuring the operational and sales performance of the showroom
- Providing brides a unique experience
- Managing leave and roster management
- Managing, progressing, and resolving general showroom and housekeeping issues
- Communicating with brides, processing sales, and engaging in social media
- Managing appointment scheduling and completing data entry
Requirements
- At least 2 – 3 years of previous experience in retail management or leadership position in a related field
- Previous experience in driving team sales KPI performance with a strong focus on customer service
- Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team
- Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals
- High level of business acumen and financial decision making
- Previous experience with stock management, inventory processes and stock counts
- Ability to prioritize, delegate and manage multiple tasks and projects at one time
- Proven experience in prioritizing a busy workload whilst also delivering a supreme level of customer service
- Impeccable presentation and written and verbal communication skills
- Ability to build and maintain strong relationships with customers
- Ability to learn quickly and retain information regarding new and existing styles
- Highest standard of attention to detail
- Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an Ipad
- Work unlimited working rights in the US
- Provide two recent and relevant referees
Skills
- Customer service
- Sales
- Multi-tasking
- Microsoft Office suite
- Ipad usage
- NetSuite (advantageous)
- Written communication
- Verbal communication
- Relationship building
- Attention to detail
Location
- Toronto
Work Type
- Full-Time
- Thursday - Monday (RDO's on Tuesday & Wednesday)
- Weekends
- Open availability
Experience Level
- Retail management or leadership
- Luxury fashion, wedding or bridal industry experience (highly regarded)
Salary/Compensations
- Generous commission and bonus plan
Benefits
- 4 weeks of paid annual leave
- 10 days of paid sick leave per annum
- 100% employer provided Manulife Health Insurance Plan
- 30% to 50% product discounts for yourself, your direct family, and friends
- Global presence for professional growth and advancement
- Company-supported Employee Assistance Program
- Supportive and collaborative work culture
- Beautiful showrooms
- Ethical and sustainable manufacturing
- Continued development support
About the Company
- Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and boutique network worldwide.
- We are seeking someone who has a passion for the bridal industry, customer service and can drive for sales!
- We look for talent committed to service excellence, who can build strong personal connection and act as brand ambassadors.
- We believe in investing in your growth and offer continued development support.
Equal Opportunity
- Grace Loves Lace has always been, and always will be, committed to provide an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers.
- We are committed to equal opportunity and recruitment decisions are based on merit and business needs.
- We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances.
- Reasonable adjustments are available to qualified individuals.